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"We are disappointed with property but cleaning staff have done their job quite good.."

"You have 1-2 hours period (according to the note at the reception desk) for free shuttle bus. When I called them on May 12 for a pickup from O'Hare, I was told to wait 1 hour 15 minutes. Staff gave misleading information. Breakfast has limited selection."

"Clean room, comfortable beds and pillows, great coffee shop in lobby."

"The staff was polite. Freshly cooked cookies were pleasant. The breakfast was the highlight of our stay. It's obvious that this hotel desperately needs modern upgrades."

"Nice fairly clean room and facity. Would upgrade the pillows. Very small for average persons. Sheets had fresh stains and smelled like the previous quest used muscle cream."

"Hotel was not clean. Bathroom dirty. No refrigerator in room. Experience was horrible"

"Nice resort at a reasonable cost"

"My partner and I booked this hotel for a last minute trip to the Arlington Heights area. We usually have great experiences at Comfort Inn but this visit was disappointing for a variety of reasons. First off, I just want to say that the woman at the front desk was friendly and helpful. We arrived a few minutes after check-in, so she called housekeeping to make sure they had a clean room available, which we were grateful for. After receiving our keys, we went up to our room. I’m unsure if there was a miscommunication between the front desk and housekeeping staff, but our door was propped open as if it was still being cleaned. We quickly dropped off our things and assumed that they may be back to finish cleaning. When we returned to the room later in the evening, everything was like we left it. We noticed the bathroom was particularly run down and dirty. The paint of the shower walls and soap holder was peeling off in big patches. There was hair on the wall and soap bottles as well as mildew in the corners of the bathtub. There were also dried stains on the bathroom door. We noticed crumbs on the chair in the bedroom as well as ants crawling around the air unit and a few on the bed itself. Since we were only staying one night, we didn’t have the energy to make a fuss about it, but it’s worth mentioning for the sake of future guests. We’re hoping it was a one-off issue, but hopefully the company will look into much needed maintenance so we feel comfortable returning."

"My bed had dog/cat hair all over it. So disgusting. The pool was also very nasty, full of hair and other dirty things… even more disgusting"