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"This is the first time I stayed in this hotel because of BTS and by far the best. We arrived at the hotel around 12 noon, even though the check-in was 3 pm, they accommodated us with no questions asked. They also have a BTS banner and photo booth to welcome guests attending the concert which was amazing and sweet. They provided a shuttle from the airport to the hotel and vice versa or you will just request and they will bring you anywhere you want to go. They also gave us a ride to the concert venue and picked us up after the concert as well. Lyss and Mike (shuttle drivers) were so nice and helpful. The place was clean and smells good. Provided a lot of pillows and the firmness and softness were right (which is very important to me). Not too soft that you feel you are drowning and sinking into the pillows. The shower was the best as well. And most especially the staff from the receptionist to the cleaning crew. Special mention to Diane, Steve, Pablo, Radeka, Kevin and Rosa. Keep up the good work."

"Location"

"Good location. Pool still under construction. Housekeeping Never cleaned my room the whole four days of stay. "

"Rooms clean and excellent customer service. The only negative was water and coffee machines in lobby were turned off after breakfast. However, they will give you bottled water upon request!"

"I had to ask the front desk for clean towels every day. Other than that, it was great."

"Great seaview. Aircon unit to left of us was unsightly but didnt block view. Couldnt get any nearer to the beach. Room had all facilities you needed and was nice and clean. "

"There was sand or some other grainy substance on the bed. The air conditioner made so much noise in room 118. If I weren't so tired and had to get up extra early I would have went to the office. The price of $407 bucks for one night was criminal for the dump I stayed in. Not a good experience for sure. Thank God there were no bed bugs."

"Breakfast was fast and staff helpful. Our room key stopped working after 1st day and I had to track down front desk staff to re-activate. We asked for towels the second day and after 4 hours we had to ask again . There was very little water pressure but lots of hot water. The bathroom door did not close easily, but bed was comfortable."

"Absolutely loved our time here! The views are gorgeous. Our suite was very clean and lots of room. The restaurant on site had great breakfast and a good lunch/dinner. Only “negative” would be the staffing at the on site restaurant. The staff had amazing attitudes but you could tell they were short staffed and tried their best to keep up with the busy times. Caused a little bit of delay with being seated and drinks and such. "