After a long wait to travel due to COVID, we were looking forward to this vacation with the pictures posted on Expedia. We were very disappointed. The room was not clean, the carpet was disgusting, the slider door did not lock, our view was an adjacent, connected building and a view to only air conditioning units. When I asked to please change rooms, I was told that since I booked through a third party this was not possible. There was also the issues of the bathroom doors not having any locks but being a slider door outside the bathroom wall, the toilet ran every hour and kept us up all night in addition to the room being right next to elevators. Needless to say I was heartbroken. Waiting so long to go on vacation and I felt like I was fooled for picking this resort.