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Rating 10 - Excellent. 134 out of 426 reviews" "
10 - Excellent
134
Rating 8 - Good. 194 out of 426 reviews" "
8 - Good
194
Rating 6 - Okay. 70 out of 426 reviews" "
6 - Okay
70
Rating 4 - Poor. 23 out of 426 reviews" "
4 - Poor
23
Rating 2 - Terrible. 5 out of 426 reviews" "
2 - Terrible
5
8.4/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
7.4/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
2/10 Terrible
Gary
15 Sept 2022
Gary
Stayed 1 night in Sep 2022
Response from dawn on 3 Nov 2022
Sorry that we have not met your expectations
8/10 Good
Jason W.
6 Aug 2022
Good Location
The location of this property was great, close to bus and train station, close to shopping and other amenities.
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!
The view from our room, overlooking the Firth of Tay, was incredible. We could see all the way to the lighthouse at Tayport! Convenient to buses, restaurants, pubs, city center, etc. Staff was always friendly and helpful.
Michael
Stayed 2 nights in Jul 2022
Response from Amy on 25 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!
We stayed here for the Open at St Andrews and this was a convenient location. The room was outdated and in need of renovation but the location was excellent and the breakfast was solid.
Carl
Stayed 2 nights in Jul 2022
Response from Dawn A on 22 July 2022
Dear Carl
Thank you for choosing to stay at the Queens Hotel on your recent visit to Dundee. I am pleased that you enjoyed your breakfast & the location of the Hotel . I hope to see you again
Dear Harry
Please accept our apologies for the poor experience you had, I will look into what Smelly deodorants were. I hope to see you again
4/10 Poor
james
18 July 2022
james
Stayed 4 nights in Jul 2022
Response from Dawn A on 22 July 2022
Dear James
Thankyou for your feedback
8/10 Good
Holly
Travelled with partner
16 July 2022
Liked: Cleanliness, staff & service, amenities
Very convenient to bus stations. Breakfast was great! No air conditioning, but fine with window breeze.
Holly
Stayed 3 nights in Jul 2022
Response from Amy on 17 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.
At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!
8/10 Good
Catherine
16 July 2022
Catherine
Stayed 1 night in Jul 2022
Response from Amy on 17 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.
At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!
10/10 Excellent
Matthias
12 July 2022
Matthias
Stayed 1 night in Jul 2022
Response from Amy on 14 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.
At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!
6/10 Okay
hannah
10 July 2022
Disliked: Cleanliness
Don’t recommend
Hotel is okay but quite dated. The beds are two singles pushed together which is annoying as they slide apart.
My main issue was that there were dead flies everywhere. On the windowsill, on the shelves in the wardrobe and on the bathroom floor. Big bluebottles as well so very obvious.
Also the night porter is very unfriendly and grumpy.
hannah
Stayed 2 nights in Jul 2022
Response from Amy on 14 July 2022
Thank you for taking your time to share your feedback. It is your feedback that we learn from and use to improve how we look after our treasured guests.
We work hard to deliver an exceptional guest experience, and its apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issues you have highlighted.
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!
10/10 Excellent
Justin
28 June 2022
Justin
Stayed 1 night in Jun 2022
Response from Amy on 1 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!
Friendly staff. Basic rooms that are a little dated. Good location.
alexander
Stayed 1 night in Jun 2022
Response from Amy on 1 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so well spent!
The queen's hotel is probably as old as Dundee.
When I walk into reception the floors are that old we bounced as we walked.
There was some Dutch customers at reception with us and they was actually bouncing on the floor looking not impressed at all.
3 times I had to have my door card re magnitized.
The TV remote never worked I even tried new battery s.
The net curtains looked as though they had never been washed and they had holes in them.grout from the bathroom floor and walls was missing.
When I went back into my room the following day nothing had been done.
No bed made the towels was where I left them.
I had to go back to reception to ask for tea and milk for the room.
Walking on the room floor was so noisy they creaked every step we took.
I paid £ 84 per night for this hotel and I was very disappointed.
That's room only.
To be perfectly honest it was like walking back into the 1980s.
I am seriously considering contacting the health and safety executive to check out the fire and safety of this building.
Best western hotel?.
If this is your best you should be ashamed.
Robert
Stayed 2 nights in Jun 2022
Response from Amy on 1 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We work hard to deliver an exceptional guest experience, and its apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issues you have highlighted. I have passed your comments over to my managress and we will be looking into them.
Friendly, helpful staff. Great location. Would definitely return.
Maya
Stayed 2 nights in Jun 2022
Response from Becca on 12 June 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!
10/10 Excellent
Neil
4 June 2022
Neil
Stayed 5 nights in May 2022
6/10 Okay
Angela
30 May 2022
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Room with a view
Stayed one night, it looks a bit dated had a lovely view unfortunately there was a nightclub right under my room so didn't get much sleep. Staff were friendly and welcoming
Angela
Stayed 1 night in May 2022
Response from Becca on 12 June 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know you found our staff friendly and helpful. We can only apologise for the noise next door.
10/10 Excellent
S
29 May 2022
S
Stayed 3 nights in May 2022
Response from Amy on 2 June 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!
The staff at the Queens were all very nice and helpful. The hotel is kept quite clean but we were surprised during our Friday to Monday stay that our room was never serviced. On the environmental side maybe that’s a plus but it felt unusual. Perhaps there was a problem with staffing over the weekend.
The location was excellent for many nice pubs and restaurants but the downside was the noise. We were on floor two and on a corner and the noise from the pub next door was just awful until the early hours of the morning. I wouldn’t recommend staying there unless you are hard of hearing then you’ll be fine.
I found the bed hard but that’s a personal thing I guess.
Breakfast was fine and the staff were lovely.
It wasn’t especially cheap to stay there so unfortunately on balance I feel like there are better value choices of accommodation in Dundee.
Gail
Stayed 3 nights in May 2022
Response from Becca on 12 June 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We can only apologise for the noise coming from next door. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know that you found our staff friendly and helpful. We do hope that you will not be put off staying with us again.
my room was clean and very comfortable and the breakfast was excellent ,would highly recommend the hotel to family and friends,hope to visit again in the near future, Thank You.
Wendy
Stayed 1 night in May 2022
Response from Becca on 12 June 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!
10/10 Excellent
David
17 May 2022
David
Stayed 1 night in May 2022
Response from Amy on 2 June 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was well spent!
6/10 Okay
Tanya
30 Apr 2022
Liked: Cleanliness
Tanya
Stayed 1 night in Apr 2022
Response from Amy on 15 May 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was well spent!
8/10 Good
patricia
24 Apr 2022
patricia
Stayed 2 nights in Apr 2022
Response from Amy on 15 May 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was well spent!
8/10 Good
David
21 Apr 2022
David
Stayed 1 night in Apr 2022
Response from Amy on 15 May 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was well spent!
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. And you found the building to your liking.
8/10 Good
Rosemary
14 Apr 2022
Rosemary
Stayed 2 nights in Apr 2022
Response from Amy on 24 Apr 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. We hope to welcome you again in the future!
6/10 Okay
Nicholas, Lincoln
Business traveller, Travelled with group
12 Apr 2022
Easy parking round the back. Hotel is easy to find, few minute walk from Scumdee centre.
Nicholas
Stayed 3 nights in Apr 2022
Response from Amy on 13 Apr 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us.
8/10 Good
Gordon
8 Apr 2022
Gordon
Stayed 1 night in Apr 2022
Response from Amy on 11 Apr 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.
8/10 Good
Graham
Travelled with partner
4 Apr 2022
Liked: Cleanliness, staff & service, amenities
A
Graham
Stayed 4 nights in Mar 2022
Response from Amy on 6 Apr 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so well spent!
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable! Yours Sincerely.
8/10 Good
Raymond
27 Mar 2022
Raymond
Stayed 1 night in Mar 2022
Response from Amy on 30 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.
8/10 Good
Doug
24 Mar 2022
Doug
Stayed 2 nights in Mar 2022
Response from Amy on 30 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.
8/10 Good
Lynn
21 Mar 2022
Lynn
Stayed 1 night in Mar 2022
Response from Amy on 30 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.
Rooms are lovely and spacious, extremely well situated. Bed was comfortable and warm. All the staff were very friendly and helpful. I found the room a little cold but as it is winter and I’m used to a very warm house it might just of been myself needing to acclimatize.
Lots of great bars and restaurants in the area
Denise
Stayed 5 nights in Mar 2022
Response from Amy on 20 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so well spent!
I have noted the issue with the heating in the room. If you ever are cold let us know at reception and we will be happy to check the heaters and provide a small fan heater if needed. We want our guests to be a comfortable as possible.
8/10 Good
Jean
9 Mar 2022
Jean
Stayed 1 night in Mar 2022
Response from Amy on 20 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so pleasant!
8/10 Good
Andrew
6 Mar 2022
Andrew
Stayed 1 night in Mar 2022
Response from Amy on 20 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so pleasant!
6/10 Okay
Mike
5 Mar 2022
Mike
Stayed 1 night in Mar 2022
Response from Amy on 20 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We work hard to deliver an exceptional guest experience, and its apparent in this case that we fell short of your expectations. We hope we can welcome you back in the future.
8/10 Good
David
1 Mar 2022
David
Stayed 1 night in Feb 2022
Response from Amy on 20 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.
10/10 Excellent
Kelsey
15 Feb 2022
Kelsey
Stayed 1 night in Feb 2022
6/10 Okay
Nick
13 Feb 2022
Nick
Stayed 1 night in Feb 2022
Response from Amy on 14 Feb 2022
Thank you for taking your time to share your feedback. We hope we can welcome you again in the future.
I am sorry you did not enjoy your stay with us here at the Queens Hotel. I can see from your image that a bulb needed replaced in the light, i am unsure if you brought this to the attention of staff when you stayed, had you then this would have been fixed immediately. I am sorry to not have met the standard you expected and will pass this onto the team
8/10 Good
Caroline
22 Jan 2022
Caroline
Stayed 2 nights in Jan 2022
Response from Amy on 24 Jan 2022
Thankyou for your review of the Queens Hotel. We hope to welcome you again in the future.