Bar (on property)

Reviews of Best Western Queens Hotel

3 out of 5
Best Western Queens Hotel
160 Nethergate, Dundee, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 134 out of 426 reviews" "
Rating 8 - Good. 194 out of 426 reviews" "
Rating 6 - Okay. 70 out of 426 reviews" "
Rating 4 - Poor. 23 out of 426 reviews" "
Rating 2 - Terrible. 5 out of 426 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Gary

Stayed 1 night in Sep 2022
Response from dawn on 3 Nov 2022
Sorry that we have not met your expectations

8/10 Good

Jason W.

Good Location
The location of this property was great, close to bus and train station, close to shopping and other amenities.
Stayed 1 night in Jul 2022

10/10 Excellent

Martin, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2022
Response from Amy on 25 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room, overlooking the Firth of Tay, was incredible. We could see all the way to the lighthouse at Tayport! Convenient to buses, restaurants, pubs, city center, etc. Staff was always friendly and helpful.
Stayed 2 nights in Jul 2022
Response from Amy on 25 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Dawn A on 22 July 2022
Dear Anthony Thank you for your rating

6/10 Okay

Carl

Travelled with family
Liked: Staff & service, property conditions & facilities
We stayed here for the Open at St Andrews and this was a convenient location. The room was outdated and in need of renovation but the location was excellent and the breakfast was solid.
Stayed 2 nights in Jul 2022
Response from Dawn A on 22 July 2022
Dear Carl Thank you for choosing to stay at the Queens Hotel on your recent visit to Dundee. I am pleased that you enjoyed your breakfast & the location of the Hotel . I hope to see you again

4/10 Poor

Harry

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Smelly deodorants , no air , windows don’t open
Stayed 1 night in Jul 2022
Response from Dawn A on 22 July 2022
Dear Harry Please accept our apologies for the poor experience you had, I will look into what Smelly deodorants were. I hope to see you again

4/10 Poor

james

Stayed 4 nights in Jul 2022
Response from Dawn A on 22 July 2022
Dear James Thankyou for your feedback

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient to bus stations. Breakfast was great! No air conditioning, but fine with window breeze.
Stayed 3 nights in Jul 2022
Response from Amy on 17 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!

8/10 Good

Catherine

Stayed 1 night in Jul 2022
Response from Amy on 17 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!

10/10 Excellent

Matthias

Stayed 1 night in Jul 2022
Response from Amy on 14 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!

6/10 Okay

hannah

Disliked: Cleanliness
Don’t recommend
Hotel is okay but quite dated. The beds are two singles pushed together which is annoying as they slide apart. My main issue was that there were dead flies everywhere. On the windowsill, on the shelves in the wardrobe and on the bathroom floor. Big bluebottles as well so very obvious. Also the night porter is very unfriendly and grumpy.
Stayed 2 nights in Jul 2022
Response from Amy on 14 July 2022
Thank you for taking your time to share your feedback. It is your feedback that we learn from and use to improve how we look after our treasured guests. We work hard to deliver an exceptional guest experience, and its apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issues you have highlighted.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Amy on 6 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!

10/10 Excellent

Justin

Stayed 1 night in Jun 2022
Response from Amy on 1 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Amy on 1 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!

8/10 Good

alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Friendly staff. Basic rooms that are a little dated. Good location.
Stayed 1 night in Jun 2022
Response from Amy on 1 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so well spent!

2/10 Terrible

Robert

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The queen's hotel is probably as old as Dundee. When I walk into reception the floors are that old we bounced as we walked. There was some Dutch customers at reception with us and they was actually bouncing on the floor looking not impressed at all. 3 times I had to have my door card re magnitized. The TV remote never worked I even tried new battery s. The net curtains looked as though they had never been washed and they had holes in them.grout from the bathroom floor and walls was missing. When I went back into my room the following day nothing had been done. No bed made the towels was where I left them. I had to go back to reception to ask for tea and milk for the room. Walking on the room floor was so noisy they creaked every step we took. I paid £ 84 per night for this hotel and I was very disappointed. That's room only. To be perfectly honest it was like walking back into the 1980s. I am seriously considering contacting the health and safety executive to check out the fire and safety of this building. Best western hotel?. If this is your best you should be ashamed.
Stayed 2 nights in Jun 2022
Response from Amy on 1 July 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We work hard to deliver an exceptional guest experience, and its apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issues you have highlighted. I have passed your comments over to my managress and we will be looking into them.

4/10 Poor

Alan

Stayed 1 night in Jun 2022
Response from Becca on 12 June 2022
Thank you for your review.

10/10 Excellent

Kylie

Stayed 2 nights in May 2022

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Great location. Would definitely return.
Stayed 2 nights in Jun 2022
Response from Becca on 12 June 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!

10/10 Excellent

Neil

Stayed 5 nights in May 2022

6/10 Okay

Angela

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Room with a view
Stayed one night, it looks a bit dated had a lovely view unfortunately there was a nightclub right under my room so didn't get much sleep. Staff were friendly and welcoming
Stayed 1 night in May 2022
Response from Becca on 12 June 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know you found our staff friendly and helpful. We can only apologise for the noise next door.

10/10 Excellent

S

Stayed 3 nights in May 2022
Response from Amy on 2 June 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!

4/10 Poor

Gail

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Noisy but great location
The staff at the Queens were all very nice and helpful. The hotel is kept quite clean but we were surprised during our Friday to Monday stay that our room was never serviced. On the environmental side maybe that’s a plus but it felt unusual. Perhaps there was a problem with staffing over the weekend. The location was excellent for many nice pubs and restaurants but the downside was the noise. We were on floor two and on a corner and the noise from the pub next door was just awful until the early hours of the morning. I wouldn’t recommend staying there unless you are hard of hearing then you’ll be fine. I found the bed hard but that’s a personal thing I guess. Breakfast was fine and the staff were lovely. It wasn’t especially cheap to stay there so unfortunately on balance I feel like there are better value choices of accommodation in Dundee.
Stayed 3 nights in May 2022
Response from Becca on 12 June 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We can only apologise for the noise coming from next door. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know that you found our staff friendly and helpful. We do hope that you will not be put off staying with us again.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my room was clean and very comfortable and the breakfast was excellent ,would highly recommend the hotel to family and friends,hope to visit again in the near future, Thank You.
Stayed 1 night in May 2022
Response from Becca on 12 June 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!

10/10 Excellent

David

Stayed 1 night in May 2022
Response from Amy on 2 June 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!

10/10 Excellent

colin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the city centre. Nice, clean rooms.
Stayed 1 night in May 2022
Response from Amy on 15 May 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable!

10/10 Excellent

Quanhua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb flor height
Stayed 1 night in Apr 2022
Response from Amy on 15 May 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was well spent!

6/10 Okay

Tanya

Liked: Cleanliness
Stayed 1 night in Apr 2022
Response from Amy on 15 May 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was well spent!

8/10 Good

patricia

Stayed 2 nights in Apr 2022
Response from Amy on 15 May 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was well spent!

8/10 Good

David

Stayed 1 night in Apr 2022
Response from Amy on 15 May 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was well spent!

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical
Stayed 1 night in Apr 2022
Response from Amy on 24 Apr 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. And you found the building to your liking.

8/10 Good

Rosemary

Stayed 2 nights in Apr 2022
Response from Amy on 24 Apr 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. We hope to welcome you again in the future!

6/10 Okay

Nicholas, Lincoln

Business traveller, Travelled with group
Easy parking round the back. Hotel is easy to find, few minute walk from Scumdee centre.
Stayed 3 nights in Apr 2022
Response from Amy on 13 Apr 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us.

8/10 Good

Gordon

Stayed 1 night in Apr 2022
Response from Amy on 11 Apr 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A
Stayed 4 nights in Mar 2022
Response from Amy on 6 Apr 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so well spent!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2022
Response from Amy on 4 Apr 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so memorable! Yours Sincerely.

8/10 Good

Raymond

Stayed 1 night in Mar 2022
Response from Amy on 30 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.

8/10 Good

Doug

Stayed 2 nights in Mar 2022
Response from Amy on 30 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.

8/10 Good

Lynn

Stayed 1 night in Mar 2022
Response from Amy on 30 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.

8/10 Good

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A great stay
Rooms are lovely and spacious, extremely well situated. Bed was comfortable and warm. All the staff were very friendly and helpful. I found the room a little cold but as it is winter and I’m used to a very warm house it might just of been myself needing to acclimatize. Lots of great bars and restaurants in the area
Stayed 5 nights in Mar 2022
Response from Amy on 20 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so well spent! I have noted the issue with the heating in the room. If you ever are cold let us know at reception and we will be happy to check the heaters and provide a small fan heater if needed. We want our guests to be a comfortable as possible.

8/10 Good

Jean

Stayed 1 night in Mar 2022
Response from Amy on 20 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so pleasant!

8/10 Good

Andrew

Stayed 1 night in Mar 2022
Response from Amy on 20 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Queens Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know your time with us was so pleasant!

6/10 Okay

Mike

Stayed 1 night in Mar 2022
Response from Amy on 20 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We work hard to deliver an exceptional guest experience, and its apparent in this case that we fell short of your expectations. We hope we can welcome you back in the future.

8/10 Good

David

Stayed 1 night in Feb 2022
Response from Amy on 20 Mar 2022
Thank you for choosing to stay with us at The Queens Hotel on your recent visit to Dundee and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.

10/10 Excellent

Kelsey

Stayed 1 night in Feb 2022

6/10 Okay

Nick

Stayed 1 night in Feb 2022
Response from Amy on 14 Feb 2022
Thank you for taking your time to share your feedback. We hope we can welcome you again in the future.

2/10 Terrible

Jianfeng

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Leah M on 2 Feb 2022
I am sorry you did not enjoy your stay with us here at the Queens Hotel. I can see from your image that a bulb needed replaced in the light, i am unsure if you brought this to the attention of staff when you stayed, had you then this would have been fixed immediately. I am sorry to not have met the standard you expected and will pass this onto the team

8/10 Good

Caroline

Stayed 2 nights in Jan 2022
Response from Amy on 24 Jan 2022
Thankyou for your review of the Queens Hotel. We hope to welcome you again in the future.