Downtown Gatlinburg Hotels, Gatlinburg

"Staff were very friendly "

"Everything was perfect "

"Room was clean. Staff was friendly. Pool open 24/7. Great buffett breakfast options "

"Clean, great staff, great spot "

"Very clean rooms that smell amazing "

"The hotel lobby area was beautiful! The staff was super and we enjoyed the buffet breakfast. The lady working breakfast was especially nice. The room appears to have been somewhat updated. Only negative was the bed and bedding seemed like they needed to be replaced or updated. Would stay again! "

"Wonderful time every time!!"

"This property was awesome from start to finish. The check-in staff, the housekeeping staff, breakfast and restaurant staff were all knowledgeable and accommodating. They ALL seem to really enjoy their jobs. This new hotel is clean and beautiful with lots of amenities. Since it was winter, we didn’t get to enjoy the outside pool but will definitely try it again in the summer!"

"The lady that was working the front desk today 12/22/25 was very warm and friendly. She made everyone in my family feel welcome. Gave my mom and my 5 year old with Down syndrome extra attention and made their day. She made the visit extra special on what was already a great stay."