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"Clean room, super friendly staff, hotel has everything you could need. "

"Gorgeous garden and the view of Mt Fuji "

"Ryokan felt"

"I’ve stayed in this property 3 times. Each time the staff has been exceptionally polite and helpful. Great English communication if needed. The Onsen on site is amazing with a fantastic view of Fuji. I haven’t tried the restaurant for dinner myself so I can’t comment on that but for breakfast it’s great. The hotel is also 5ish minutes from the FujiQ Highland stop so it’s convenient to get to if travelling from Tokyo and it’s half an hour one way to the Chureito Pagoda and half an hour the other way from Lake Kawaguchi. I’ve recommended this hotel to anyone who is staying in the area."

"It was an exceptional hotel with an excellent customer service and amazing facilities. Breakfast was never the best. Everything served was great food. Even a white toast might give you a different taste. You won’t regret it. Amazing facilities such as onsen, sauna, cold water whirlpool, Massage chairs, and the special skincare products by Kosé. "

"Our stay was wonderful and we are already planning to return here again! "

"Un expérience incroyable! Nous avons adoré. Je recommande fortement. La bouffe est excellente pour un style buffet. Le Olsen est très bien. C’est situé près du tour de bateau et du lac. Un endroit parfait pour relaxer. "

"Nice"

"I would stay here a million times, the staff were super friendly and the location is just perfect. You could hear a pin drop! Quiet, relaxing and peaceful."