"This is a beautiful hotel in the heart of the old quarter. My bedroom was beautifully appointed (albeit a little dark having no external windows). Breakfast was amazing - great buffet selection plus an additional menu to order from. I stayed three nights and had dinner twice in the restaurant because the food was so good and the restaurant was relaxing with a lovely ambiance and stunning views of St Joseph’s church. Two members of staff deserve particular mention. Grace, on reception, checked me in but she “went the extra mile”. On my first night when I was unsure of where I was going she sent me a WhatsApp message to check if I was ok and if I needed any assistance. The second day of my stay she contacted me again. Jack - the general manager - came looking for me before I departed to speak to me about my experience and give me a gift to remember the hotel by. This was such a lovely personal touch. I have no hesitation recommending this hotel to future travellers to Hanoi. Thank you to all the staff for making my stay so memorable. "