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"My husband and I stayed for only one night in Jul after an overnighter on Halong Bay. We were upgraded to a deluxe suite; it was a huge room with lots of natural light. The amenities were great, the bed was very comfortable, I wish we had stayed at this hotel for the few nights we had been in Hanoi before Halong Bay. The staff were very attentive and really went out of their way to make sure you were happy. Great location in town. Overall, definitely recommend."

"Increíble hotel, personal amable, ¡no podían hacer lo suficiente! Reservé aquí después de que el primer lugar fuera un desastre. Llevé a más personas a quedarse aquí desde el lugar que había reservado originalmente, ya que estaban en pánico sin saber qué hacer después del estado del primer lugar.Lo recomendaría absolutamente."

"Room was comfortable and clean. However, roads are very narrow, you will not be dropped off at the hotel. So don't book here if you have a lot of luggage"

"THe room was good very clean , check in very efficient and friendly,club lounge facilities very good and excellent varity of food ."

"Estancia encantadora, el lugar era agradable y limpio, y el personal del hotel fue muy servicial, ¡especialmente Jennie! ¡Ella ayudó a organizar todos nuestros viajes y fue de gran ayuda con todas las recomendaciones!"

"This was my first stay in Hanoi, Vietnam and it was the best decision. From the moment you step in front of this hotel, you know it is going to be magical. The architecture in the lobby alone is enough to make you never want to leave. The staff was super kind and helpful which was honestly the cherry on top. My group consisted of eight people and we were all very grateful to have stayed here. Please don’t skip the rooftop, the bites and cocktails up there are amazing!"

"Lovely stay - really beautiful hotel with a lot of history!"

"The staff took good care of us"

"This was as close to a perfect stay as you can get. The staff are the most generous and helpful people I’ve had the pleasure of meeting anywhere around the world. Truly the gold standard for customer dedication and care. Nhi is a team member who my girlfriend and I will always remember. She ensured that our stay was not only above what we expected but helped us with so many other needs along the way. Truly. It’s people like Nhi that will make me return again and again to the Grand whenever I’m back in Hanoi. Hotel rooms where spotless breakfast was amazing. Emma was another amazing Grand DU Luc team member that stood out. Truly made our stay amazing and I can’t say enough how much it meant that Nhi helped us out in one of our hardest moments when we left Hanoi only to return. I will never forget how amazing this hotel and staff are."