Desert Mountain Hotels, Phoenix

"Floors in room were very dirty. Asked about it said they used a mop. Actually they use a swifter. "

"The pool area was filthy!! Dead grasshoppers laying on the concrete for 3 days. Tables not cleaned, broken table roped off with caution tape. Caution tape?? Just not a good sight. Had to ask for towels in the pool area 3 times. Bathroom faucet is to short. Water goes all over the counter while just washing your hands. Have stayed there 4 times. This was as dirty as its ever been. Was hoping the water faucet issues were addressed. Probably won't go back."

"The parking was adequate, the air conditioning was good and kept us cool, most things were pretty clean, beds oK, pillows kind of hard, tv was small and had to be adjusted each time we turned it on but the location was good for our purposes and we had everything we needed."

"Clean room, beautiful lobby and location. 5 stars"

"The hotel was clean however it looked like it was falling apart. The elevator was sketchy a the “security” doors did not work so anyone could enter. The hot tub was not hot and did not work. My kids enjoyed the pool, that is probably the best amenity. The breakfast was cheap but the room was ok. The air worked great although it was loud. It was the economical choice for us and you get what you pay for. "

"The breakfast was very good. The cocktail time was very nice and the food was ok. We ate out a few nights. I would have liked a sweet after the dinner but we went to the hotel restaurant for ice cream. All in all it was a very nice week stay. Will return next time in Phoenix. "

"Rooms were great and grounds were gorgeous! We loved the turndown service and the cleaners did an amazing job daily, the only negative with the room was the intensity of the doors closing…we could constantly hear doors slamming. The staff was so helpful. The pools were great and the restraints were wonderful too. We had an amazing server for breakfast each day at Ironwood and had a wonderful time at Bourbon Steak with Devin as our server. The only disappointing part was the spa and fitness area- you have to book a service to be able to sign up for a fitness class and it has to be that day. But all-in-all a very relaxing resort. "

"Check in was good, the lady was very nice and got me checked in fast. They even had an option for a smoking room. How ever once i entered the room everything changed. Theres no air control except on low or high. The worst part is that it didnt work at all. No fan so after a shower the humity with the rising outdoor heat was so extreme it was paralizing. I swelled up with water retention and i just kept passing out while having a hard time breathing. I got out to walk the dogs and it was a relief of cooler air. Open the door to the room and got hit by a wall of heat like it was in the middle of summer and your trying to get into your car thats been sitting in the sun. Except theres no way to open a window or turn on the air to push out some heat. The room was dirty and had no trash can. They claim to have everything like a normal motel 6 but there was no tv in the room and no wifi. The only nice thing was the animals werent a problem, they dont charge extra for them. If something happends when its time to check out; say waiting for a ride, the day time staff arent nice enough to even see if your ok or need help. She will have her staff call to have you 86d from the property. I had to stay an extra night and they refused to give me a room that had the air working. They said they would send maintence. No one ever came. I had to go to the urgent care because i was over heayed and had so much trouble breathing. This place wouldnt even consider a discount for the trouble. Beware!!"

"We loved everything about the jw except the pool was so overcrowded and no chairs by 9am because people save them all day. We paid a lot of money to stay here and apparently they let you buy day passes for the locals and it was just many people at the pool. So if you are coming for the pool, I would stay somewhere else."