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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Mercure Resort Sanur

4 out of 5

Photo gallery

Featured image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool umbrellas, pool loungers

Guest reviews

3.9 out of 5 Good
496 reviews
Guests rated this property 3.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Jalan Mertasari Sanur, P.O. Box 3476, Denpasar, Bali

Explore the area

Popular LocationSanur Beach4 min drive
Popular LocationUdayana Golf Driving Range6 min drive
Popular LocationConsulate General Republic Democratic Timor Leste8 min drive
AirportDenpasar (DPS-Ngurah Rai Intl.)20 min drive

Choose dates to view prices

  • Superior Room

    Photos of Superior Room

    Room amenities

    • 32 sq m
    • Sleeps 2
    • 2 Single Beds
    More detailsSuperior Room

  • Superior Room

    Photos of Superior Room

    Room amenities

    • 32 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room

  • Executive Room

    Photos of Executive Room

    Room amenities

    • 42 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Room

  • Deluxe Room

    Photos of Deluxe Room

    Room amenities

    • 40 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room

  • Executive Room

    Photos of Executive Room

    Room amenities

    • 42 sq m
    • Sleeps 3
    • 2 Single Beds
    More detailsExecutive Room

  • Deluxe Room

    Photos of Deluxe Room

    Room amenities

    • 40 sq m
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Room

About this area

Denpasar

Located in Denpasar, Mercure Resort Sanur is in the suburbs and on the beach. Sanur Night Market and Beachwalk Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Waterbom Bali and Bali Bird Park. Travelling with kids? Don't miss Bali Zoo and Finns Recreation Club. Looking to get your feet wet? Scuba diving, snorkelling and parasailing adventures can be found near the property.
Map
View map
Popular Location

What's nearby

  • Sanur Beach - 4 min drive
  • Udayana Golf Driving Range - 6 min drive
  • Consulate General Republic Democratic Timor Leste - 8 min drive
  • Catur Muka Statue - 11 min drive
  • Benoa Harbour - 15 min drive

Getting around

  • AirportDenpasar (DPS-Ngurah Rai Intl.) - 20 min drive

Restaurants

  • Pandawa Restaurant — 1 min walk
  • Sahadewa Bar — 1 min walk
  • Beach Breeze - 4 min walk
  • Bella Italia Sanur - 4 min walk
  • Baby Monkeys - 4 min walk

About this property

Mercure Resort Sanur

Upscale hotel on the beach, with 2 outdoor swimming pools
Spend the day catching some rays at the beach, relaxing by one of Mercure Resort Sanur's 2 outdoor swimming pools or pampering yourself at the full-service spa. All 189 rooms boast fireplaces, and offer furnished balconies or patios and LCD TVs. Guests will also find minibars, room service (during limited hours) and rainfall showerheads.
Mercure Resort Sanur offers 189 forms of air-conditioned accommodation with fireplaces and minibars. Rooms open to furnished balconies or patios. 29-inch LCD televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

My Spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self parking
  • 24-hour return airport shuttle (surcharge)
  • Free local area shuttle up to 2.20 km

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: IDR 160000 for adults and IDR 80000 for children
  • 1 restaurant
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • Free daily reception
  • Room service available

Things to do

  • 24-hour pool access
  • 2 outdoor pools
  • Arcade/games room
  • Beach volleyball
  • Beach yoga
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Lifeguards on site
  • Outdoor tennis court
  • Playground
  • Shopping
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Children's pool
  • Dry cleaning service
  • Free area shuttle
  • Free children's club
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Playground

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Indonesian

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference space (4842 square feet)

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Upper floors only accessible by stairs
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 29-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Fireplace
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 2:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property offers airport shuttle service (surcharge) for up to 3 guests with luggage .
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: IDR 200000 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 160000 for adults and IDR 80000 for children (approximately)
  • Airport shuttle fee: IDR 250000 per vehicle (one way)
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa

Property is also known as

Mercure Resort
Mercure Resort Sanur
Mercure Sanur
Accor Hotel Sanur
Mercure Hotel Sanur
Mercure Resort Sanur Bali
Mercure Resort Sanur Hotel Sanur
Mercure Resort Sanur Hotel
Mercure Resort Sanur Denpasar
Mercure Resort Sanur Hotel Denpasar

Frequently asked questions

Can I cancel my reservation for free at Mercure Resort Sanur and receive a full refund?
Yes, Mercure Resort Sanur offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Resort Sanur cancellation policy on our site for more details about any exclusions or requirements.
Does Mercure Resort Sanur have a pool?
Yes, this property has 2 outdoor pools and a children's pool. Pool access is available 24 hours a day.
Is Mercure Resort Sanur pet-friendly?
No, pets are not allowed at this property.
How much is parking at Mercure Resort Sanur?
Self-parking is free at this property.
What time is check-in at Mercure Resort Sanur?
Check-in is from 2:00 PM to midnight. A 50% fee applies for early check-in (subject to availability). Late check-in is available during limited hours.
What time is check-out at Mercure Resort Sanur?
Checkout is at noon. Late check-out is available for a 50% fee (subject to availability).
Does Mercure Resort Sanur provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of IDR 250000 per vehicle applies.
Where is Mercure Resort Sanur located?
Nestled on the beach, this Denpasar hotel is within 2 mi (3 km) of Mertasari Beach, Sanur Beach and Pantai Karang Beach. Sanur Night Market is 1.9 mi (3.1 km) away.
3.9
Good
5 - Excellent
131
4 - Good
250
3 - Okay
76
2 - Poor
27
1 - Terrible
12

3.9/5

Cleanliness

4.2/5

Staff & service

3.7/5

Amenities

3.6/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly and will go out of their way to help, and always with a smile. We are return visitors many times to this hotel. The location is perfect, set on a lovely beach. Best suited to couples looking for a relaxing holiday.
Stayed 22 nights in Feb 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fabulous breakfast buffet, nice pools and beach
Stayed 4 nights in Feb 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely gardens, beachfront lounges looking out to sea, large swimming pools, great inhouse spa. Lovely staff who always greet you.
Stayed 8 nights in Feb 2020

4/5 Good

Happy face iconLiked: Staff & service, room comfort
Great location, but resort tired
Great beachfront location, quiet and relaxing Resort needs some work, bathrooms in some rooms very tired, and grounds need improvement. Although we paid for medium class room, lower standard rooms had been renovated, so you don’t always get what you paid for 🤔
Stayed 6 nights in Jan 2020

2/5 Poor

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities
The hotel entrance and lobby were very nice. However, our room was not so great. The furniture was old and scared and the bathroom, though large, was very antiquated. There is s nice beach and pool. The staff was friendly and helpful.
Stayed 2 nights in Dec 2019

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