Mercure Resort Sanur - CHSE Certified

Photo gallery for Mercure Resort Sanur - CHSE Certified

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool umbrellas, pool loungers

Overview of Mercure Resort Sanur - CHSE Certified

UNESCO Sustainable Travel Pledge

Mercure Resort Sanur - CHSE Certified

4.0 star property

3.9/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Jalan Mertasari Sanur, P.O. Box 3476, Denpasar, Bali, 80034

Explore the area

  • AirportDenpasar (DPS-Ngurah Rai Intl.)21 min drive
  • Popular LocationJimbaran Beach23 min drive
  • Popular LocationNusa Dua Beach26 min drive
  • Popular LocationSeminyak Square32 min drive

Choose dates to view prices

About this area

Denpasar

Located in Denpasar, Mercure Resort Sanur - CHSE Certified is in the suburbs and on the beach. The area's natural beauty can be seen at Sanur Beach and Kuta Beach. Travelling with kids? Consider Bali Orchid Garden and Waterbom Bali. Looking to get your feet wet? Scuba diving, snorkelling and parasailing adventures can be found near the property.

What's nearby

  • Mertasari Beach - 5 min walk
  • Pura Blanjong - 6 min walk
  • Jimbaran Beach - 23 min drive
  • Nusa Dua Beach - 26 min drive
  • Seminyak Square - 32 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 21 min drive

Restaurants

  • Warung Mama Putu - 4 min walk
  • Beach Breeze - 4 min walk
  • Baby Monkeys - 4 min walk
  • Redmanna - 5 min walk
  • Mezzanine - 6 min walk

About this property

Mercure Resort Sanur - CHSE Certified

Upscale hotel on the beach, with 2 outdoor swimming pools
Spend the day catching some rays at the beach, relaxing by one of Mercure Resort Sanur - CHSE Certified's 2 outdoor swimming pools or pampering yourself at the full-service spa. All 189 rooms boast fireplaces, and offer free WiFi and furnished balconies or patios. Minibars and room service are standard, as are LCD TVs with cable channels.
Mercure Resort Sanur - CHSE Certified offers 189 air-conditioned accommodations with fireplaces and minibars. Rooms open to furnished balconies or patios. 29-inch LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Denpasar hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

My Spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Free local area shuttle up to 2.20 km

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: IDR 160000 for adults and IDR 80000 for children
  • 1 restaurant
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • Free daily reception
  • Room service available

Things to do

  • 24-hour pool access
  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Beach volleyball
  • Beach yoga
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Lifeguards on site
  • Outdoor tennis court
  • Playground
  • Shopping
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Indonesian

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (4842 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Upper floors only accessible by stairs
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Restaurants on site

  • Pandawa Restaurant
  • Sahadewa Bar
  • Breeze Bar
  • De Lounge

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 29-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Fireplace
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property offers airport shuttle service (surcharge) for up to 3 guests with luggage .
This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for IDR 390000 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: IDR 200000 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 160000 for adults and IDR 80000 for children (approximately)
  • Airport shuttle fee: IDR 250000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 390000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa

Property is also known as

Mercure Resort
Mercure Resort Sanur
Mercure Sanur
Accor Hotel Sanur
Mercure Hotel Sanur
Mercure Resort Sanur Bali
Mercure Resort Sanur Hotel Sanur
Mercure Resort Sanur
Mercure Sanur Chse Certified
Mercure Resort Sanur CHSE Certified
Mercure Resort Sanur - CHSE Certified Hotel
Mercure Resort Sanur - CHSE Certified Denpasar
Mercure Resort Sanur - CHSE Certified Hotel Denpasar

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 131 out of 495 reviews
5 - Excellent 26%
Rating 4 - Good. 250 out of 495 reviews
4 - Good 51%
Rating 3 - Okay. 75 out of 495 reviews
3 - Okay 15%
Rating 2 - Poor. 27 out of 495 reviews
2 - Poor 5%
Rating 1 - Terrible. 12 out of 495 reviews
1 - Terrible 2%

3.9/5

Cleanliness

4.2/5

Staff & service

3.7/5

Amenities

3.6/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly and will go out of their way to help, and always with a smile. We are return visitors many times to this hotel. The location is perfect, set on a lovely beach. Best suited to couples looking for a relaxing holiday.
Stayed 22 nights in Feb 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fabulous breakfast buffet, nice pools and beach
Stayed 4 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely gardens, beachfront lounges looking out to sea, large swimming pools, great inhouse spa. Lovely staff who always greet you.
Stayed 8 nights in Feb 2020

3/5 Okay

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2020