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"Our stay was great, check in process was quick. Staff in the restaurant/ bar were very attentive and super helpful. The only not so good thing about our stay was that the bed was too firm and both my husband had a mediocre nights sleep. Everything else was great! "

"Terrible place completely opposite of the picture they put and scam you .Iam very surprised how come hotels.com as a service provider don’t inspect the premises or do the checks if the property looks like what they advertised I book it for 3 days went their stayed one night as I didn't had a option to cancel and nothing was near "

"Staff was the best but the Breakfast was not that great "

"Lovely room and good breakfast "

"Great place to stay "

"Clean and tidy room. Pub next door good food and service "

"The hotel is well positioned in the centre of Dartford. Staff service and helpful attention is very good."

"Best Western Thurrock Hotel is a good hotel if you need a place to stay and relatively cheap. It’s in a good location for Lakeside shopping centre, the M25 and the dartford bridge. The entrance to the hotel itself needs refreshing as the road is damaged with slight potholes so if visiting make sure to go slowly. Once on the grounds of the hotel there was good amount of parking and wheelchair friendly walkway to get into the hotel with a ramp. The reception on arrival is lovely and very welcoming, the hotel itself is very large and has a lot of bedrooms and suites as they host weddings. Short walk upstairs to the rooms, no lift so be aware when booking if you cannot do stairs. The rooms themselves need a really good renovation, they are very outdated, but a good large size. The first room (121) we checked into was horrible. The pipes for the taps were very loud and the smell from the drains were potent. We spoke to reception and they moved us with ease and they were fantastic about that, finding another room quickly and letting us view it first before choosing due to the past room being bad. The second room we checked into was great, minus the outdated carpet and VERY squeaky floorboards which definitely need to be looked at. The bathroom at a good size and renovated well with no bad smells or stains. The bed was comfy and it was a lovely night to sleep. Would stay again but this hotel definitely needs upgrading :) "

"Clean room, friendly staff, good choice of breakfast, all in all we enjoyed our stay and visit again. "