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Reviews of Residence Inn by Marriott Dallas Las Colinas

3 out of 5
Residence Inn by Marriott Dallas Las Colinas
950 W Walnut Hill Ln, Irving, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 147 out of 253 reviews" "
Rating 8 - Good. 68 out of 253 reviews" "
Rating 6 - Okay. 22 out of 253 reviews" "
Rating 4 - Poor. 11 out of 253 reviews" "
Rating 2 - Terrible. 5 out of 253 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Varsha

Breakfast was good. But the staff seemed very lazy and did not tend to the rooms properly. Had to consistently ask for basic necessities like toilet paper and soap.
Stayed 7 nights in Apr 2024

6/10 Okay

Gianese

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and the place/property looked clean. Some things in the room looked a little run down and dirty but overall it was nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Shad, Minnetonka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such warm staff. Great property to stay with a family.
Stayed 6 nights in Mar 2024

10/10 Excellent

Maria

Travelled with family
Stayed 1 night in Feb 2024

10/10 Excellent

Fernando

Stayed 2 nights in Oct 2023

10/10 Excellent

AUDREY

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Aug 2023

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
No hair dryer. Had to ask. No iron/ironing board. Had to ask. No hangers Floor of tub was black. Needed scrubbing. Bathroom door off center. Didn’t stay shut. Most convenience outlets loose. Needed to jiggle to jiggle plug to energize. Grounds poorly maintained. Housekeeping came to room only twice for a one-week stay. 2nd time just knocked and asked if I needed anything. Did not freshen room. Room quality/condition way below Marriott standard. One day hot breakfast was good. All cooked in-house. Next day hot breakfast was all prepackaged items warmed up. Next day a mix if both. Convenient parking Ice maker in freezer was great Fireplace nice touch Very convenient location
Stayed 6 nights in Sep 2023

10/10 Excellent

Mickel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2023

8/10 Good

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the way check-in and out, convenient breakfast.
Stayed 7 nights in Aug 2023

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Easy check in and check out. The place was nice and clean. The area is close to everything we went for. Great experience overall.
Stayed 1 night in Jul 2023

10/10 Excellent

William

Stayed 2 nights in Jul 2023

8/10 Good

Manoharan

Stayed 1 night in Jul 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
The hotel is old and dated. The room smelled funny and could have been cleaner. Not a good value for the money.
Response from Gary S on 19 June 2023
Brian-I sincerely apologize that we did not meet your expectations. We will do a better job at controlling the items we can.

6/10 Okay

ERIN

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Not worth staying
Our room finally got serviced the day before we left we sfayed 4 nights. The bafhroom smelled like urine. The pull out sofa sleeper had an old mattress super uncomfortable. Front desk staff was super friendly and helpful that was the best part of the stay.
Stayed 4 nights in May 2023
Response from Gary S on 7 June 2023
Good morning Erin-Thank you for your feedback. I understand your disappointment regarding the level of service that was provided. I sincerely apologize that we were not able to meet your expectations. I will share your comments with my team to make sure our communication is improved, especially related to housekeeping service schedules and overall cleanliness of the room.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Gary S on 19 June 2023
Thank you!

10/10 Excellent

Christionna

Stayed 2 nights in May 2023
Response from Gary S on 19 June 2023
Thank you!

8/10 Good

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Gary S on 19 June 2023
Thank you!

10/10 Excellent

Trycele

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I loved that the rooms have its own space but I do suggest better cleaning techniques when it comes to linen and dishes etc..
Stayed 1 night in Apr 2023
Response from Gary S on 19 June 2023
Thank you for you feedback. I will share with my housekeeping team.

6/10 Okay

LeiLani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was quoted 159.00 & tax made it 189.00. I was charged $210.00 they should run the price by you before running the card. I made the poor assumption that they’d honor the booking price.
Stayed 1 night in Mar 2023

4/10 Poor

Stephanie

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Unpleasantly surprised
I have stayed at many residence inn’s in different city and states it this was probably the worst stay. Our room had mold on the bathroom ceiling, floors were pitted, warped, and creaking. This property could benefit from some serious maintenance.
Stayed 1 night in Mar 2023
Response from Gary S on 21 Mar 2023
Good afternoon Stephanie-Thank you for your feedback. I will definitely share your comments with my maintenance and housekeeping teams to ensure we are not missing defects such as the ceiling issue that was mentioned to prevent it from occurring again.Thank you for being a loyal Resident Inn guest. It is very much appreciated.Sincerely,

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was old and smelled musty. We only had three pillows on the bed. You could feel the springs in the mattress. There needs to be multiple upgrades. There was a spread and not a comforter on the bed. The sheets were thin. The pillows were of poor quality.
Stayed 3 nights in Jan 2023
Response from Gary S on 30 Jan 2023
Good morning Natalie-Thank you for taking the time to provide this valuable feedback. There is a plan in place to replace the mattresses. I will share your comments with my team to have a plan in place for bedding and odor control.I hope these measures will help to restore some of your faith in us.Have a great rest of your week! Sincerely,Gary S

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Long three weeks
I had two issues:1) only one dryer working 4 others broken. Always had to wait to get clothes done. 2) dogs barking all the time difficult to study! Everything else was good.
Stayed 18 nights in Jan 2023

8/10 Good

Kymberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OUTSTANDING BREAKFAST
Outstanding breakfast! And I don’t say that lightly. I booked a PH with loft upstairs and a fireplace down that we absolutely loved using to roast marshmallows and make s’mores and drink hot chocolate. The dishes were pretty dirty but overall very happy with the service and hotel.
Stayed 2 nights in Jan 2023

10/10 Excellent

Ruddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

6/10 Okay

Tami

Travelled with family
Liked: Staff & service, room comfort
Doesn’t match the pictures on the website
Microwave was dirty and upstairs shower had hair all over it. The Wi-Fi wasn’t connected to the TV so no apps would work and they couldn’t fix it the 3 days I was there. The place didn’t look like the pictures and was outdated and very worn. The only thing was the bed was super comfortable I loved the bed.
Stayed 1 night in Dec 2022

8/10 Good

Guy, Auxvasse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for rooms.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Dec 2022

8/10 Good

Amanda

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

kandasia

Travelled with family and small children
Liked: Staff & service, amenities
No comment
Stayed 1 night in Jul 2022

10/10 Excellent

Randal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and amenities with exceptional staff who always greet you. Also very well kept landscape around the property.
Stayed 3 nights in Jul 2022

10/10 Excellent

eriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat Location
This location was really neat! Clean and comfortable. Some maintenance is needed on small stuff but an awesome place to stay hands down.
Stayed 1 night in Mar 2022

10/10 Excellent

Benhour

Stayed 1 night in May 2022

8/10 Good

Dedrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Staff is very friendly and accommodating!
Stayed 1 night in Feb 2022

10/10 Excellent

Michael, Columbia

Stayed 2 nights in Jul 2021

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Brianna

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Gary S on 20 Dec 2021
Thank you so much for the great feedback. We look forward to your next visit!

10/10 Excellent

Darrell, Saginaw

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely experience
Stayed 2 nights in Oct 2021
Response from Gary S on 10 Nov 2021
Thank you so much. We look forward to your next visit!

10/10 Excellent

Eliecer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2021
Response from Gary S on 6 Oct 2021
Thank you very much! We look forward to seeing you again!

6/10 Okay

Kashyap

Travelled with family
Disliked: Property conditions & facilities
I like the property area surrounding.
Stayed 2 nights in Sep 2021
Response from Gary S on 6 Oct 2021
We are delighted that you enjoyed Las Colinas! We hope to see you again!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the price and the great room that you get. Loved the full kitchen!
Stayed 1 night in Sep 2021
Response from Gary S on 6 Oct 2021
Thank you! We can't wait for your next trip to our hotel!

4/10 Poor

Aaron

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Kind of gross
Some parts of the room were in some disrepair. Limited housekeeping meant we had to hang towels. There wasn’t much in the way of hooks or racks to dry towels. Place smelled moldy. Roaches. Not the small ones either. Big enough to carry a wallet. Start rating is much too high.
Stayed 3 nights in Sep 2021
Response from Gary S on 7 Sept 2021
Good afternoon Aaron- Thank you for your feedback. I understand your frustration and apologize for our shortcomings. I will work with my extermination services and maintenance team to correct these issues. Sincerely,

8/10 Good

Fanny

Liked: Staff & service
Stayed 1 night in Sep 2021
Response from Gary S on 6 Oct 2021
Thank you! I'm glad we were able to meet your expectations!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
The bed was very uncomfortable
Stayed 1 night in Sep 2021
Response from Gary S on 8 Sept 2021
Good morning Yvette- Thank you for your feedback. I apologize that our beds did not meet your expectations. I hope the other aspects of your stay was more enjoyable. Sincerely,