Top Hotels Near Customs House in Shanghai from AU$78

"I cannot recommend this hotel. It seems that the hotel sought to block my original review, which was just the first sentence. So, I’ll give a full review: this hotel was horrible, the staff at the front desk and concierge were rude and unwelcoming. The room was not very clean. The entrance to the hotel was built in such a way that didi drivers could not easily access it and consequently my spouse and I were forced to cross the street to enter or exit our car hire. The room was also cramped and the furniture was tired. Generally speaking this hotel and the staff were a major low point of my trip and represented a distinct abnormality when compared with every other hotel I stayed at. It does not surprise me that my original review was protested by this hotel despite it being just the single first sentence you see here - the individuals who manage this hotel do not seem to be willing to accept honest feedback. "

"Overall excellent stay. Very convenient location, minutes from Yu Garden, City God Temple, the Bund, and Metro station. Very easy to get around Shanghai using Metro. Breakfast has many Chinese and western selections. Pear tea in the lobby tastes so good. Room is comfortable. Modern design. Good air conditioning. Minor inconvenience is lack of privacy for washroom and no towel bar in shower."

"As always, the best experience anyone can have. Mandarin Oriental is my favorite hotel on Earth."

"Breakfast was great. Lady kitchen staff at the Chinese pastry counter was very kind and nice. "

"Clean, new. Everything was wonderful. Even when checking in at a busy front desk, the staff brought us to another floor to check us in. "

"HI We stayed 4 nights. Hotel area is under heavy construction for a while. It's quite at night. Also if you are using Didi or taxi the car has to use side entrance which can be pain for the driver to find. The Hotel is 8 min short walk to Yu Yuan Garden and just across line 10 metro too. Both a plus."

"Good location being near to the main shopping belt of Nanjing East. Convenient to take various train services at the People’s Park station nearby. Hotel services and cleanliness are of the Marriott standards."

"Clean room, comfortable bed. Good service staff."

"Stayed at Holiday Inn Shanghai Nanjing Road via Hotels.com and experienced a shocking safety and security failure. Hotel staff wrongly checked out an occupied room without consent, removed the guest’s belongings, and reassigned the room to other guests while the stay was still active. The guest returned late at night in a foreign city to find strangers in her room and her possessions gone. This represents a serious breach of guest safety, property security, and basic hotel duty of care. Management offered only token gestures instead of meaningful accountability or compensation, and failed to provide an adequate explanation of how such a severe incident was allowed to happen. Completely unacceptable handling of a deeply distressing situation."