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"It is not a 5-star hotel, not even close. It is an older hotel and needs a total renovation. It is a trap and in the middle of no where, no shops or restaurants nearby. We had to utilize their food service and it was pricey. The only positive for us was the pool. "

"The tuk tuk takes a long time, they seemed a bit disorganized. There were no utensils, pots, pans, bowels, plates, etc. You had to pay an additional fee for those items. Considering the amount of of money to stay at the resort you would think it woould be available for free. Also, it was extremely hard to navigate the bus system they had. They didn't explain how/where the bus takes you. Grab was much easier to use. "

"Great hotel with nice amenities. Nice sized room with a balcony and small kitchenette. Pools and beach area were well maintained and enjoyable. Wonderful buffet breakfast provided every morning. A market with lots of dinner dining options right across the street for dinner. There is a bus line that stops right in front of the hotel to get you into the city. Overall an enjoyable stay."

"Friendly staff, clean and tidy room and had a great all round experience. "

"Clean, beautiful "

"I stayed at Vinpearl for 4 nights with my family, and unfortunately, the experience did not meet expectations. The room condition was disappointing — basic maintenance issues such as a broken fridge and cupboard handles were present. Even after reporting these, they were not properly resolved, which was frustrating. Housekeeping was also inconsistent, and room service was not done to the standard you would expect from a property of this level. Communication was another challenge, as several staff members had difficulty understanding English, making even simple requests harder than they should be. Overall, the service felt quite average — there was a lack of proactive hospitality. No one checked in to ask about our stay, and there was little follow-up on the issues we raised. Food was another weak point. The Beach Bistro was underwhelming, and the Indian food options at breakfast were particularly disappointing. The only real highlight of the stay was the excellent connectivity via VinBus to VinWonders, VinSafari, and Grand World, which made getting around very convenient. Overall, while the location and connectivity are strong positives, the room quality, service standards, and food need significant improvement to justify staying here again."

"Breakfast spread was amazing! Pool and beach areas one of the best! Beautiful rooms and attentive staff. "

"ABSOUTELY THE BEST STAY BERY NICE STAFF EXTREMELY ATTENTIVE "

"very nice hotel too stay "