Crystal Palace Holidays from AU$2,610

Rooms were cramped with many stains on the carpets, and smelled old and musty despite being a newer hotel. Despite emailing the hotel many times to confirm the breakfast buffet would be able to accommodate our dietary restrictions and allergies, and receiving confirmation it would, when we arrived we found there were no options available for gluten free or lactose free at the breakfast buffet which we paid for in advance. Food and beverages were constantly running out during breakfast which became an ongoing joke amongst the guests, and the hotel was understaffed meaning people had to wait a long time for food. The outdoor garden was a nice feature, however on multiple occasions it was booked for private events so it was unavailable to guests. It felt like they were still figuring out the operations.

Easy check in. Good sushi. Great neighborhood with good restaurants nearby.

Wonderful staff

I stayed here a few years ago and my room at the time was much much larger and more impressive. I was so excited to stay here again, and have recommended page8 to numerous people looking for London hotels since then based on my last experience here. However, our room this time, which I had thought was the same room type, was about half the size, and such a let down for the price. However, the hotel was clean and fairly updated, which are the two most important factors to me while traveling. Just wish our room was the incredible layout I remembered. Would go to a different hotel for the price next time if I were to get this same room again. I couldn’t imagine spending more than I did this time, so really puzzling how I lucked out with such a big and nice space when I stayed here in 2022 or 2023.