Crown Heights Hotels, Phoenix

"The room was very nice, the property is beautiful, I would have preferred to have an all inclusive stay."

"Clean and modern"

"I got a huge suite the size of a 1 bedroom apartment with full kitchen living room and bath plus the bedroom. Right by the pool. Biggest room ever I booked a basic room but somehow was given this. Excellent staff. I forgot my credit card in the room. The gal mailed it to my napa address the very next day. 👍👍👍"

"Wonderful property! Very well equipped villa with everything you could possibly need for a comfortable stay. So quiet for sleeping! The food at Splash was excellent and extremely reasonable. Delightful pool and attentive staff. Can’t wait to return."

"My reservation was canceled by the hotel the day of my stay. I’ve stayed numerous times at this location. Most recently, I was critical of the cleanliness of the pool area, equipment not working properly, and poor customer service. After my review, I was told that the hotel could not meet my expectations and they would no longer accept my reservations. It would have been easier to simply: 1. Clean pool 2. Repair hot tub 3. Repair BOTH ice machines 4. Clean trash from common areas and parking lot 5. Actually SPEAK to me about my concerns. I sent a letter to the owner and apparently they do no want constructive criticism. I asked twice to speak to manager and no one called me back. This owner and manager should be ashamed. I plan to write them again and voice my concerns on Every Rating and travel platform. I’ll be reaching out to Scottsdale Chamber of Commerce as well. It’s a shame. This was once a regal and great place to stay. "

"Was clean enough"

"Walked through the door and felt like we were transported to a very cool 50's Rat Pack hotel. The vibe was luxury and chic. Pleanty of places to see and be seen as well as cozy hideaways. The grounds are exceptional. Flowers and greenery everywhere. Our room was 2 floors with a spectacular kitchen. Comfortable clean and top of the line. We're planning a return just to stay again The onsite Zuzu bar and restaurant was perfect. Excellent food and a excelent bar."

"Overall cleanliness, shuttle and the convient restaurant/bar excellent."

"Great place to get away and relax"