Fountain
Check availability

Reviews of Mayan Hills Resort

2.5 out of 5
Mayan Hills Resort
Carretera Salida Hacia Guatemala, Copan Ruinas, Copan

Reviews

8.2

Very good

Rating 10 - Excellent. 28 out of 57 reviews" "
Rating 8 - Good. 12 out of 57 reviews" "
Rating 6 - Okay. 12 out of 57 reviews" "
Rating 4 - Poor. 3 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

Sailyn

Disliked: Staff & service
No good second nor maintenence

2/10 Terrible

Otto

Stayed 1 night in Jan 2024
Response from Gerente de Operaciones on 13 Jan 2024
Lamentamos su inconveniencia ya que usted fue quien reservo Hotel en un distinto destino al que se encontraba, no es culpa de Mayan Hills que usted no reviso en que área se encontraba. Como se le menciono anterior mente debe contactar a EXPEDIA nosotros, no recibimos inmediatos por este medio. NO es Correcto el comentario asia nosotros cuando esta Empresa no tuvo contacto con usted, ni medio de Cobro. Feliz dia.

8/10 Good

Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Ramon

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Jose

Stayed 1 night in Aug 2023

6/10 Okay

Helton

Stayed 1 night in Jul 2023

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jul 2023

10/10 Excellent

Cinthya

Stayed 1 night in Sep 2022
Response from Gerente de Operaciones on 21 Oct 2022
Muchas gracias, por sus comentarios, para nosotros es muy importante.Esperamos volverles a ver

6/10 Okay

Hugo

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Surroundings were ecofriendly, staff was very willing to help at all times, but rooms need better cleaning, roof was leaking when raining, bathrooms need some repairs with fixtures. Ants were observed inside bathrooms and along entry door. Facility needs a maintenance team to solve those above mentioned issues. Finally at the restaurant, team working at this place was fantastic but menu is very limited. Butterflies sanctuary was fantastic.
Stayed 3 nights in Sep 2022
Response from Gerente de Operaciones on 21 Oct 2022
Sus comentarios son muy importante para nosotros, y nos da la oportunidad de mejorar, y atender de mejor manera nuestros clientes, lamentamos sus inconvientes, y esperamos que nos vuelva dar una nueva oportunidad en algun futuro.

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Beautiful place
Stayed 1 night in Jun 2022
Response from Gerente de Operaciones on 21 Oct 2022
Your comment is very important for us, we were delightfull to had you here.Hope to have you here with us again.

10/10 Excellent

Alexander

Stayed 1 night in Aug 2022

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms and site. WiFi was poor and needs strengthening. The gym was great but played music loudly late into the night. Could put a door in front or something.
Stayed 1 night in Jul 2022

6/10 Okay

Augusto

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2022

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Mayas hill hotel muy bonito se ve es un poco incómodo subir y bajar gradas con o sin maletas la atención del personal muy eficiente todos ellos muy amables lo otro incomodo es escuchar música en alto volumen a las 6am y todo el día hábil pues la música proviene del gimnasio entiendo gente quiere hacer ejercicio temprano pero huéspedes no tienen por q levantarse con esa música alta en especial regueton q creo es muy común en honduras y gente joven pero debería de haber un poco de respeto hacia personas que solo vamos a buscar un poco de relax muy agradable ver la naturaleza y ver el Mariposario
Stayed 2 nights in Jun 2022
Response from Servicio al cliente on 4 July 2022
Hola tus comentarios son muy importantes para mejorar, nuestro servicio, mejoraremos en cuanto al volumen del gym y esperamos tenerlos de nuevo por nuestras instalaciones

10/10 Excellent

Emilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely place. The facilities are beautiful.
Stayed 1 night in May 2022
Response from Servicio al cliente on 23 June 2022
muchas gracias por su comentarios

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Servicio al cliente on 23 June 2022
muchas gracias por su comentarios

4/10 Poor

RAUL

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Worst hotel for adults over 70 years old. There is a hill ti hey yo the rooms and no one take your suitcases. Verte dangerous for those with high pressure illness. I Will nevera yo back there.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Too many stairs, no elevator. The place is nice, different it feels like you're in the forest surrounded by nature which is beautiful!! One of my rooms was on top of the hill , so if you travel with little ones or elderly (which it was my case)it may be an issue...the staff is awesome, very helpful... location is about 5 min away from the town, to the ruins 10min.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are so big and so comfortable. The air conditioning is a blessing. There is a small kitchenette that we used and loved. The bathrooms had fluffy towels, and some amenities, but no hand towels or washcloths. The kitchen also did not have a washcloth so it was challenging to clean when we were preparing food. This is a very small complaint. There were also no towels for the pool. We would definitely stay here again because the property is beautiful and has updated rooms and accommodations. The staff is friendly and helpful - we even had a load of laundry done. The only downside was the hike from our car to our rooms. We are relatively young and in shape but the walk was down and then VERY uphill. It was a straight up workout to take our suitcases from the car. Other than that, everything was great!!
Stayed 2 nights in Jun 2021

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous setting! Staff was very kind
Stayed 1 night in Jun 2021
Response from Mayan Hills on 21 June 2021
un placer poder atenderles ,muchas gracias

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, close to the town and the archeological park. Great butterfly exhibit right at the hotel. One word of caution, in order to access your room you have to climb up and down several ser of stairs. It is a real physical challenge.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Gerente Adminitrativa on 23 Sept 2019
Gracias por su puntuación hacia nuestro Hotel,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great exercise on walking up steps to rooms.
Stayed 2 nights in Aug 2019
Response from Gerente Adminitrativa on 31 Aug 2019
Gracias por su comentario!!! Para nosotros es muy importante

10/10 Excellent

Bill, Houston, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, peaceful property and helpful, attentive staff. Excellent restaurant.
Stayed 3 nights in Jun 2019
Response from Gerente Adminitrativo on 7 July 2019
gracias por su comentario!!!

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Gerente Administrativa on 14 June 2019
Gracias!!!!

10/10 Excellent

Erin L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SO glad we came here!
Loved this beautiful place! Enjoyed being surrounded by the colorful jungle. Lovely butterfly enclosure, nice pool, good restaurant. Had fun taking tuktuks to town. Town surprised us with its beauty and variety, it's quite scenic, had very good food. Felt safe and welcomed by everyone we met. Ruins were fantastic!
Stayed 2 nights in Mar 2019
Response from Gerencia Administrativa on 24 Mar 2019
Agradecemos su tiempo en escribir y recomendar nuestro Hotel esto nos ayuda a seguir mejorando cada dia!!!

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019
Response from gerente Administrativo on 4 Apr 2019
Gracias!!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The rooms were nice and clean. Staff was nice. Kids liked the playground and mariposario. We did have to call at 6:30 our first morning to say that we had no water, but they were able to turn it on shortly thereafter. In fact, it wasn't a big deal, probably because we were there during low season they had the water off. The restaurant was decent and the breakfast was a typical Central American breakfast. In front of our cabin, there were hammocks and chairs for hanging out outdoors. It wasn't horrible but there were some beer caps and other small paper on the ground. We were there with kids so not ideal. The parking was out of the hotel on the main road. No security as far as I could tell. The biggest downside was the steps. We've stayed in plenty of hotels without elevators, but the name Mayan Hills is correct. From the lobby, you have a lot of steps down to cross a ravine and then even more steps up. With kids who overpack and not knowing about security of the car, we had a lot to carry each way. Good for built in exercise. Meanwhile, we would have to do without for the few things we forgot in the car.
Stayed 2 nights in Jan 2019
Response from Gerencia Administrativa on 25 Jan 2019
Gracias por su comentario Somos un hotel de Montaña y agradecemos su nota para seguir mejorando cada dia. Con el equipaje nuestro personal se encarga de subir todo, pero no aceptaron nuestra ayuda.

6/10 Okay

Fernando, Tegucigalpa, Honduras

Liked: Cleanliness, staff & service
The main problem was that I was given a different room than the one I reserved and paid for.
Stayed 2 nights in Nov 2018
Response from Gerencia Administrativa on 13 Nov 2018
Agradecemos su opinon, y lo tomaremos en cuenta.

8/10 Good

Andy&Gloria, Jacksonville, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very unique, and definitely a must for anyone visiting the area. The beds are a little too stiff for my taste, but the room was clean and looked nice, but plain.
Stayed 1 night in Oct 2018
Response from Gerencia Administrativa on 25 Oct 2018
Gracias por su lindo comentario.

10/10 Excellent

Amanda, Tulsa, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing we were not happy with was the hot tub was not in use. Staff was awesome and hotel was very nice. We will definitely book with them again on our next trip to Copan!!
Stayed 1 night in Sep 2018

6/10 Okay

Sendhy

Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

yong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Dayleene

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Maria Antonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable
Fue muy agradable la experiencia, deseamos volver pronto para poder conocer aun mas el lugar
Stayed 2 nights in Sep 2023

10/10 Excellent

Henry, santa Barbara

Travelled with family, Business traveller
Espectacular la estadia
Stayed 1 night in Jul 2023

10/10 Excellent

greisy gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tengo queja alguna, fue una experiencia muy bonita.
Stayed 1 night in Apr 2023

6/10 Okay

Carminda noemi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

4/10 Poor

Jonathan

Stayed 1 night in Mar 2023

6/10 Okay

Gerardo

Travelled with family
Liked: Staff & service
La propiedad en general esta bonita, un poco mas de aseo en la cabaña seria bueno, estaba muy polvosa, la construccion entre la propiedad es incomoda aunque sera temporal
Stayed 2 nights in Mar 2023

8/10 Good

Angel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Bien
Stayed 1 night in Jan 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toda la estadía fue excelente

2/10 Terrible

Samuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Nada complacido, ya que la primera habitación solo tenía lámparas de noche, no Luz en el techo, posterior a eso me dieron otra habitación la cual no servía el agua caliente, cuando lo reporte me comentaron que no había nadie de mantenimiento, encontré dos cucarachas, y en general el precio es demasiado elevado casi 90 dolares por la atención del lugar
Stayed 1 night in Oct 2022
Response from Gerente de Operaciones on 21 Oct 2022
Lamentamos su mala experiencia, sus comentarios son una oportunidad a mejorar nuestros servicios. estamos seguros que mejoraremos en sus observaciones hechas.

10/10 Excellent

Ruben Dario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy bonito, naturaleza hermosa, cuartos muy limpios, desayuno delicioso. Personal muy amable
Stayed 1 night in Jul 2022

10/10 Excellent

Armando Josué

Stayed 2 nights in Jun 2022
Response from Servicio al cliente on 23 June 2022
muchas gracias por su comentario

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

MIGUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Justo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comentario
Hermoso lugar para descansar, el Internet no llega a todas las habitaciones, es largo el camino a las habitaciones
Stayed 2 nights in Dec 2019