Connellan Hotels, Alice Springs

"I was horrified when I first saw this room. I didn't expect luxury but I didn't expect something that bad. It was nothing like the picture advertising it. The room was dirty and dingy, the bed cover had stains, the tile floor was chipped and badly worn, the paint job was old a dirty, all the cabinetry had swollen edges- as if it had been wet and there was no chain on the door. I could never have stayed in that room. I went straight back to reception and asked if I could upgrade -giving them a chance to redeem themselves and was told I couldn't. I told him that the room was bloody awful and he said the he was sorry and closed the door on me. I left and paid another fee for a room that was presentable elsewhere. You can hardly check these rooms in advance so 24hr cancellation policy is fraud. hotel.com should be ashamed having this place on their books. SO disappointing!"

"Upon arrival the staff were amazing. Nothing was to much trouble. The room was exceptional; large and clean. Would recommend to other travellers"

"Good room on the other side of the river to the main town. Great shower. & comfy bed. Helpful staff."

"Clean and good "

"Great Place to star. Not far from the Desert Park and Groceries "

"Food over-priced, but I had a very nice evening meal of duck. Lunch the previous day not so good as the steak in my steak sandwich had not been trimmed of the gristle, making it difficult to eat. Overall, a reliable, not extraordinary, place to stay."

"Great"

"Would recommend - close to everything. "

"I booked a good rate with Expedia but found that this hotel seems to have two classes of room - one in an old and degraded building and one in a large new section. I was in the former. Room was fine with all required amenities but still a little shabby. I used the laundry room and that wasn’t very clean and driers barely working. But this hotel is in a great location and is secure, so on the whole 4/5."