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"Great hotel, clean, great room sizes and great interiors. Staff are very helpful and friendly. Well located in the centre of Minneapolis."

"Rude, unhelpful, unkind, unempathetic, unfriendly, lacking patience, rushing to get out of there for the night —front desk person. Worst experience I’ve ever had at a hotel, ever."

"Great place to stay for concerts "

"It was very easy to check in, amazing staff they’re super helpful and kind. I think the building just needs to be remodeled. "

"The valet parking was very helpful as was the bellman. Check in was easy and the room was spotless. We enjoyed the buffet breakfast, very good variety. Also being shuttled to the concert was a plus. "

"The hotel is a bit old, the location is alrigh. I’m little surprised that it’s VIP access listed on Expedia, I was hoping it’s a little nicer. I was on 3rd floor and I can hear the fan noise all night, and there are lots of door slamming in the morning. The bathroom leaks whenever I take a shower. The gym is great, it’s above average compared to other hotel gym. "

"Parking was easy, check in quick and simple, the room was very dirty with hair in the sheets, and the shower was disgusting with hair and snot covering the shower curtain. "

"Clean room, and cool Vibe "

"Our stay had a mix of positives and frustrations. The hotel staff were great, especially Jerome, who kindly offered to move us to another room when ours felt uncomfortably warm at 79.3°F. That level of service was appreciated. However, the parking situation was a major downside. The property only offers limited on site parking through valet service at $49USD/night. Street parking is restricted to just 2 hours, which made things very inconvenient. Since we stayed for 4 days, valet would have cost an additional $200USD on top of our reservation, so we chose not to use it. Had we known this in advance, we would have considered a different hotel with a self parking option on site. Our first night was particularly stressful because of parking, and room temperature. We also stayed for 4 days w/o any housekeeping service, even though it was stated on the mirror that it would be provided after 2 days. Additionally, whenever housekeeping was cleaning nearby rooms, the noise was quite disruptive. There was a lot of loud banging from equipment and items being moved around. Breakfast was also repetitive, with the same options served throughout the weekdays. Another challenge we encountered was the lack of accessible, familiar comfort food options nearby or around the downtown area, which made dining less convenient during our stay. Overall, while the staff were friendly and helpful, there are several areas that could be improved. "