Cleveland Circle Hotels, Boston

"Not what was sold to me"

"We loved our stay at the Seaport Hotel. Everyday it was clean and welcoming. Staff was so kind and made us feel like we were at home every time we came back to the hotel. Also wonderful harbor views from most of the rooms. "

"Loved the efficiently designed and comfortable room, especially the window wall on one side of the huge bed. And really loved the common area/living room with high quality food available 24/7, a fun vibe where it was possible to get serious work done comfortably, and friendly staff. The innovations embodied in this hotel concept are truly thoughtful and welcome."

"I came here to see a comedy show with my sister for the weekend (we’re in our mid-30s). It was our first time in Boston! We got out of the taxi and were so excited when we pulled up to the hotel and that excitement quickly wore off once we got to the front desk… The man who checked us in at the front desk was completely rude. We got to our “double queen superior room” and it was anything but. The walls were all scuffed up and two of the three lamps in the room had lightbulbs that didn’t work. I called and asked if we could have a different room and they obliged, but besides the lights working, it wasn’t much better. The dings on the wall and paint on the mirror were just crazy to me! I’ve stayed in numerous Hiltons over my years, and can’t believe how rundown this room was! Our experience with staff over the next two nights did not get any better… the bartender (his name began with a P) was SO RUDE! Annoyed we asked to take our picture, then proceeded to move my phone which was in front of me to grab my receipt and look at how much I tipped him. We spoke with another couple later that evening and they also expressed how rude the staff was. Beds were old and hard. If I would have had the budget, I would have went and stayed somewhere else the second night. While the location is prime, I cannot recommend this hotel and would not stay here again the next time I’m in Boston."

"The ceiling in our room(678) had cemented debris falling down coz it wasn’t finished ."

"Came as advertised, would stay again"

"Nice room. Bathroom down the hall is different but ok. Bathrooms need better cleaning between use. They don’t empty the trash which sometime smells "

"Pluses - Great location to area colleges. Rooms are nice, , roomy, clean and quiet. Beds are comfortable. So-so - My TV remote did not work. Heat/AC medium fan setting did not work. May be specific to my room Minuses - On-site parking lot is tight. Definitely get there before 9:00pm to ensure a good spot. Complimentary breakfast is not good. No warm food, no bagels, no fruit, very limited number of pastries, most of which were gone 45 minutes after breakfast started. Was plenty of white bread and cheese though, if that is what you like."

"Great lobby- but dated rooms that look & feel like lower end rates. Stains on chairs, etc."