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Reviews of The Pines Guest Accommodation

3 out of 5
The Pines Guest Accommodation
81-82 Marshfield Rd, Chippenham, England

Reviews

6.2
Rating 10 - Excellent. 36 out of 241 reviews" "
Rating 8 - Good. 67 out of 241 reviews" "
Rating 6 - Okay. 60 out of 241 reviews" "
Rating 4 - Poor. 36 out of 241 reviews" "
Rating 2 - Terrible. 42 out of 241 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Gina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Decor is tired and dated. Bed linen, surfaces and crockery was clean but the stair carpets were very worn and room corners and skirting very dusty and grubby. Toilets need a good clean round the bend but seats were clean. Cooked breakfast good but only 2 cereals to choose from, no choice or brown or white toast and no tea available at breakfast. Only saw on member of staff who was lovely and very helpful. However, it was a budget price and we had all we needed and the beds were very comfortable. Price reflected our experience
Stayed 1 night in Apr 2024

4/10 Poor

Beatriz, Basingstoke

Disliked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was good, as it's an easy walk to town centre. However, the hotel looks like it has been abandoned for years: black cobwebs at the entrance, no receptionist to greet, the toilet bowl of my room was browner than chocolate (bleaching it everyday will help to remove that), very soft bed (it should be medium firm mattress to accomodate the comfort of all kind of travellers), who puts a tv behind the door?, shower gel should be replaced everyday, not used from years ago (bottle was dirty and the handgel had been diluted with water). An investment in a general irefurbishment is what the hotel needs.
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
1 Nights Stay
Can’t complain for the price, warm room, clean comfy bed and good location
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
All rooms in need of updating. Especially bathroom. Toilet was brown in the bottom. Needs to be bleached regulary
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We never did stay here, we were dissapointed at the state of the front of the property, dirty, littered and in need of decorating. Inside was filthy and desperately in need of DIY. We left and stayed elsewhere.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Patrycja

Stayed 2 nights in Nov 2023

10/10 Excellent

abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and kind welcome from the host . It was a nice quiet stay thank you anď i ll be back when i do my free visit at the aerospace museum in Bristol
Stayed 1 night in Oct 2023

6/10 Okay

Brenda

Travelled with partner
Liked: Staff & service
Booked for two nights but only stayed one
Stayed 2 nights in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing and relaxing time, Tarun was excellent and made my stay more enjoyable. Very friendly face and nice person to talk to
Stayed 3 nights in Oct 2023

4/10 Poor

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities
Handy location , very poor condition through out. Dirty unkept outside. No one available to make breakfast on second morning. Bed was the only thing I that was. clean.
Stayed 2 nights in Sep 2023

6/10 Okay

Dylan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Greg

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

LESLEY

Disliked: Amenities, property conditions & facilities
Very ran down.
Stayed 1 night in Sep 2023

2/10 Terrible

Catherine

Stayed 1 night in Sep 2023

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Great value for money. Perfect for a couple of nights in chippenham. It has everything all the other places i've stayed in with the added bonus of a fridge. Would stay here again.
Stayed 2 nights in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a good valve overnight stay
Stayed 1 night in Aug 2023

6/10 Okay

A

Stayed 1 night in Aug 2023

6/10 Okay

mike

Disliked: Amenities
The breakfast was very good lacking a few items like not ask if wanted tea as no hot water minimal variety cereals,for the money room was basic double,shower was good but hot water in basin took long time to come through
Stayed 2 nights in Aug 2023

6/10 Okay

Penelope

Stayed 1 night in Aug 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Location was perfect for us
We were visiting family who have moved to the area. This was the nearest accommodation available. We had seen the reviews, we were aware of what to expect. You can not find cheaper accommodation than The Pines. Staff delightful. Breakfast was excellent. Bed was very comfortable, we all slept well. The decor isn’t the most up to date but if you want somewhere super fancy and trendy, you will pay a lot more than this.
Stayed 1 night in Aug 2023

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Place was noisy throughout the night with other people shouting. Got little to no sleep due to this and checked out a night early! Would not recommend at all.
Stayed 3 nights in Aug 2023

10/10 Excellent

Surendra

Stayed 1 night in Aug 2023

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very decent stay
Stayed 4 nights in Jul 2023

8/10 Good

Raymond J

Travelled with partner
Liked: Cleanliness
Good value for the price paid
Stayed 1 night in Jul 2023

2/10 Terrible

Sean

Stayed 1 night in Jul 2023

6/10 Okay

Fernando

Travelled with family
OK
The hotel is old, do not expect anything apart from OK. It will do the job for one or two nights.
Stayed 1 night in Jul 2023

2/10 Terrible

benjamin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The host was nice, however the condition of the hotel is horrendous. The whole place needs a refurb. Everything was dirty/falling off
Stayed 2 nights in Jul 2023

2/10 Terrible

Stuart

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't bother
Stayed 3 nights in Jul 2023

10/10 Excellent

Lucy

Stayed 1 night in Jul 2023

6/10 Okay

Robert

Business traveller
Business trip, single occupation.
The Pines was adequate for my needs. It is in need of updating and decorating. Toilet in need of renovating. Parking dufficult. Apart from that it was reasonably clean, with clean bedding and towels. Price was reasonable and included a breakfast, unfortunately I had to leave on both mornings before breakfast was served. Staff member was friendly and helpful.
Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place - disgusting and filthy!
Absolutely awful place! We booked 3 rooms here, and all 3 were disgusting and vile. The entire building from top to bottom was dirty and grubby, and the place looked like it had never been cleaned! There was limescale and dirt all around the taps and toilet and inside the kettle, the seals were hanging off the shower, there were stains all over the walls, the bedding and the carpets, and 2/3 of our bedroom windows had been smashed. The place was so run down and not at all fit for purpose. I have previously worked in a hostel with homeless adults most of whom were drug users, and the state of The Pines makes the hostel where I previously worked look like the Ritz. We were really disappointed and would not return to The Pines under any circumstances. I was shocked when I mentioned how dirty the rooms were to a member of staff who said "unfortunately there is nothing we can do about that". This gave me the impression that the staff don't even care about their business or reputation. They also claim there is a carpark to the rear of the property, however there is no way anything wider than a mobility scooter would fit past the building to access the "car park". This place was filthy and I don't know how they are allowed to stay open. I wouldn't even give this place 1 star. Best part of this stay was getting home and having a shower to scrub The Pines off me. God knows what we've caught after spending a night here. Avoid this place at all costs!
Stayed 1 night in Jun 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
The room was OK but the breakfast was superb!
Stayed 1 night in Jun 2023

10/10 Excellent

C J

Stayed 1 night in Jun 2023

6/10 Okay

Ian

Stayed 1 night in Jun 2023

4/10 Poor

Raymond

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Never like giving bad reviews as we appreciate times have been hard for small business, but the issues we encountered do not cost much money to address. Firstly the staff member that met us when we arrived at around 9.30 pm was very good and took our bags to the room, that really is when the good bits finished. The room has not been properly cleaned for a long time. The bath/shower taps were filthy, the sink very grubby, tap top broken, the window surrounding was covered in cobwebs and the window held open by a book. The room light was just a single bulb with no lampshade, and there were unidentified marks all over the walls. All of this could be sorted with a good clean and painting. The main areas however did look clean, that was the bar and a lounge. Would not stay here again and could not recommend. The parking is also a problem as there is only a few tight spaces at the front then a really tight lane to get to the back but you need a small car to navigate that. The bedding did look clean, we were not looking for 5 star as it was a budget price but the standard of cleanliness in the room was such that we did not feel comfortable eating there so did not stay for breakfast so cannot comment on that.
Stayed 1 night in Jun 2023

6/10 Okay

Devendra

Liked: Staff & service
Stayed 1 night in Jun 2023

8/10 Good

Gary

Travelled with family
Liked: Cleanliness
Property was old but Ok for the price.
Stayed 1 night in May 2023

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service
This place is delightfully deceiving as it may at first appear tired and drab however look beyond this as the reception (Tom) is warm and friendly and happily assists with cases up the stairs which is a rare but appreciated gesture. The rooms have a small fridge with freezer compartment (rare), wifi is really strong, rooms are cosy and warm with double pillows and comfy beds and the showers are strong. All essential boxes ticked at The Pines as well as being clean and full of quaint character! Plus cost is ridiculously cheap for the Cotswald and Bath proximity of location. A very pleasant experience all round
Stayed 1 night in Jun 2023

10/10 Excellent

Surendra

Stayed 1 night in May 2023

8/10 Good

Alan

Liked: Staff & service
Cleanliness was adequate. The toast at breakfast was only lightly toasted but this was remedied after speaking to the staff
Stayed 3 nights in May 2023

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service
I was greeted by a friendly member of staff upon arrival and was helpful with my requests. I was able to park at the front of the property. It would be nice to have the WIFI passcode in the room and also a lock on the door.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in May 2023

2/10 Terrible

mark

Stayed 3 nights in May 2023

6/10 Okay

Angela

Stayed 2 nights in May 2023

6/10 Okay

Katharine

Stayed 1 night in May 2023

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

4/10 Poor

Yvonne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
the Pines Chippenham
Say the Pines Hotel was tired is a little understating Hall carpets smell funny and tired could do with a fresh lick of paint skirting boards never cleaned paint peeling off the head of the shower shower brackets on cupboards broken windows not cleaned for a long time time bed was comfortable and then it was clean overall but for the price of the hotel was good cheap
Stayed 4 nights in Apr 2023

2/10 Terrible

Kieran

Stayed 1 night in Apr 2023