1/5 Terrible
Mihaela, Harrisburg, PA
Travelled with partner
23 Jul. 2020
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2020
Overview of Grand Mercure Auckland
Photo gallery
UNESCO Sustainable Property
Grand Mercure Auckland
4.3/5 Excellent
Guests rated this property 4.6/5 for cleanliness.
Popular amenities
- Free WiFi
- Air conditioning
- Restaurant
- Gym
- Breakfast available
- Business services
Cleaning and safety practices
- Cleaned with disinfectant
- 48-hour vacancy between guest room stays
- Hand sanitiser provided
Explore the area
Auckland Ferry Terminal4 min walk
Viaduct Harbour9 min walk
Sky Tower10 min walk
Auckland (AKL-Auckland Intl.)30 min drive
Choose dates to view prices
Superior Room, 2 Queen Beds, Ocean View
5/5 guest room rating
- 32 sq m
- Ocean view
- Sleeps 4
- 2 Queen Beds
Superior Room, 1 King Bed
4.7/5 guest room rating
- 21 sq m
- City view
- Sleeps 2
- 1 King Bed
Superior Room, 1 Queen Bed
4.4/5 guest room rating
- 20 sq m
- City view
- Sleeps 2
- 1 Queen Bed
Junior Suite, 1 King Bed
- 44 sq m
- Sleeps 2
- 1 King Bed
Superior Room, 2 Single Beds
4.6/5 guest room rating
- 21 sq m
- City view
- Sleeps 2
- 2 Single Beds
Standard Room, 1 Queen Bed
4.9/5 guest room rating
- City view
- Sleeps 1
- 1 Queen Bed
Superior Room, 1 King Bed, Ocean View
4.8/5 guest room rating
- 21 sq m
- Ocean view
- Sleeps 2
- 1 King Bed
Superior Room, 2 Queen Beds
4.5/5 guest room rating
- 32 sq m
- City view
- Sleeps 4
- 2 Queen Beds
About this area
Auckland
Located in Auckland, Grand Mercure Auckland is in the city centre and near a train station. Sky Tower and Harbour Bridge are notable landmarks, and the area's natural beauty can be seen at Auckland Domain and Mt. Eden. Enjoy an event or a match at Eden Park, and consider making time for Kelly Tarlton's Underwater World—a top attraction that's not to be missed. Spend some time exploring the area's activities, including winery tours and outlet shopping. Guests love the hotel's central location.
View map
What's nearby
- Queen Street Shopping District - 1 min walk
- Auckland Ferry Terminal - 4 min walk
- New Zealand National Maritime Museum - 6 min walk
- Viaduct Harbour - 9 min walk
- Sky Tower - 10 min walk
Getting around
- Auckland Britomart Station - 2 min walk
- Auckland (AKL-Auckland Intl.) - 30 min drive
Restaurants
- Daikoku - 3 min walk
- Sal's Pizza - 4 min walk
- Botswana Butchery - 4 min walk
- Grasshopper Thai Restaurant - 4 min walk
- DeBretts Kitchen - 4 min walk
About this property
Awards and affiliations
This property has signed the UNESCO Sustainable Tourism Pledge.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Social distancing
Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.
Safety measures
Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Self parking on site (NZD 30 per day)
- Valet parking on site (NZD 45 per day; includes in/out privileges)
- Height restrictions apply for on-site parking
Food and drink
- Buffet breakfast available for a fee 6 AM–10:30 AM on weekdays and 6 AM–11 AM on weekends: NZD 35 per person
- 1 restaurant
- 1 bar
- 24-hour room service
Things to do
- Fitness centre
Family friendly
- Free cots/infant beds
- Laundry facilities
- Fridge
Conveniences
- Banquet hall
- Lift
- Free newspapers in reception
- Front-desk safe
- Library
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
Languages spoken
- Chinese
- English
- French
- German
- Hindi
- Indonesian
- Italian
- Japanese
- Russian
- Spanish
Business services
- Business centre
- Computer station
- Conference centre
- Meeting rooms
Outdoors
- Terrace
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Assistive listening devices available
- In-room accessibility (select rooms)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair accessible (may have limitations)
More
- Renovated guest rooms – May 2017
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Blackout drapes/curtains
- Free cots/infant beds
Bathroom
- Designer toiletries
- Hairdryer
- Shower
- Towels
Entertainment
- LCD TV
- Satellite channels
Food and drink
- Coffee/tea maker
- Electric kettle
- Fridge
More
- Desk
- Iron/ironing board
- Laptop-friendly workspace
- Phone
- Safe
- Slippers
See similar properties
Similar properties
Policies
Check-in
Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Renovations and closures
Due to COVID-19, this property’s food and beverage options may be limited.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: NZD 100 per night
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: NZD 35 per person (approximately)
- Self-parking fee: NZD 30 per day
- Valet parking fee: NZD 45 per day (in/out privileges)
- Early check-in is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Parking height restrictions apply
Property is also known as
Auckland Mercure
Mercure Hotel Auckland
Accor Hotel Auckland
Mercure Auckland Hotel
Mercure Auckland Hotel Auckland Central
Mercure Auckland New Zealand
Grand Mercure Auckland Hotel
Grand Mercure Auckland Hotel
Grand Mercure Auckland Auckland
Grand Mercure Auckland Hotel Auckland
Frequently asked questions
4.3
Excellent
4.6/5
Cleanliness
4.4/5
Staff & service
4.2/5
Amenities
4.4/5
Property conditions & facilities
5/5 Excellent
Verified traveller
22 Mar. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
5/5 Excellent
Verified traveller
22 Mar. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
3/5 Okay
Verified traveller
Travelled with family
22 Mar. 2020
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Noisy environment!
Stayed 5 nights in Mar 2020
5/5 Excellent
Verified traveller
Travelled with family
20 Mar. 2020
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2020