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Overview of Grand Mercure Auckland

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  • Superior Room, 2 Queen Beds, Ocean View

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 4
    • 2 Queen Beds
    More details
  • Superior Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 21 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Superior Room, 1 Queen Bed

    4.4/5 guest room rating

    Room amenities

    • 20 sq m
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Junior Suite, 1 King Bed

    Room amenities

    • 44 sq m
    • Sleeps 2
    • 1 King Bed
    More details
  • Superior Room, 2 Single Beds

    4.6/5 guest room rating

    Room amenities

    • 21 sq m
    • City view
    • Sleeps 2
    • 2 Single Beds
    More details
  • Standard Room, 1 Queen Bed

    4.9/5 guest room rating

    Room amenities

    • City view
    • Sleeps 1
    • 1 Queen Bed
    More details
  • Superior Room, 1 King Bed, Ocean View

    4.8/5 guest room rating

    Room amenities

    • 21 sq m
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Superior Room, 2 Queen Beds

    4.5/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More details
4.3
Excellent
Rating 5 - Excellent. 279 out of 516 reviews
5 - Excellent 54%
Rating 4 - Good. 157 out of 516 reviews
4 - Good 30%
Rating 3 - Okay. 45 out of 516 reviews
3 - Okay 9%
Rating 2 - Poor. 25 out of 516 reviews
2 - Poor 5%
Rating 1 - Terrible. 10 out of 516 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

1/5 Terrible

Travelled with partner
Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Staff & service
I planed on staying for 4 nights in March at the Grand Mercure Auckland but had to leave after two nights because the borders were closing. Because I used a third party to book, they called to get a refund for the two nights I didn't stay but were told that I was actually there for 4 nights and will not issue a refund. That is an absolute lie and I have plane boarding tickets to prove. To add insult to injury, I had to leave the hotel at 2:30 am so I booked a taxi through the front desk. I was told that it will be 30 dollars for the airport. Well, the taxi waiting for me asked for 80 dollars when we arrived at the airport. I'm so disappointed, since New Zealand was on my bucket list and first, I had to leave early, and then I was cheated by the hotel.
Stayed 3 nights in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location, very friendly staff, and great value.
Stayed 1 night in Mar 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Property conditions & facilities, room comfort
Noisy environment!
During the stay, one event was going on, very noisy. when I called the front desk, they offered me earplug.
Stayed 5 nights in Mar 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Location was excellent- especially with all the Noisy work at the waterfront
Stayed 3 nights in Mar 2020

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