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Raquel at the front is definitely a stand out. She should be commended with her top quality, customer service and her positive positive attitude. She was such a great person to meet and a wonderful representation of the Ritz collection. My overall experience was absolutely wonderful and I am quite surprised due to the fact that there was a huge conference going on and numerous people constantly coming and going the Ritz and Staff never skipped a beat.
I didn't want to leave! Everything was off the charts marvelous! The room, staff, food, workout area (except the smell of the steam room) but I wasn't sleeping in it. Extra stars for Melissa Long for giving us great places.
The room was great, the beds were comfy and the view was awesome. We enjoyed the gym, spa, shopping and food without going out into the super cold weather. The staff were very friendly and attentive. The perfect staycation!
We had an incredible stay- we are already planning on Christmas 2024 Chicago ritz, and are telling everyone about the magical experience. Everyone was so nice to the kids . Special shoutout to Jorge at the restaurant with his balloon animals - a highlight
Response from The Ritz-Carlton, Chicago on 11 Mar 2024
Dear Lisa, We are delighted to hear that you had an incredible stay with us! We will be sure to share your feedback with our Ladies and Gentlemen. We hope to look forward to welcoming you back to The Ritz-Carlton, very soon!
Response from The Ritz-Carlton, Chicago on 11 Mar 2024
Good Afternoon David, Thank you for taking the time provide us with your feedback. We are delighted to hear that you had a satisfactory stay. We hope to look forward to welcoming you back to The Ritz-Carlton, Chicago very soon!
Very beautiful place. Staff was accommodating and very friendly
Peggy
Stayed 1 night in Dec 2023
Response from The Ritz-Carlton, Chicago on 11 Mar 2024
Dear Peggy, We are delighted that you came to stay with us during this past holiday season and that you had a pleasant stay! Thank you for taking the time to provide us with your gift of feedback. We hope to look forward to welcoming you back to The Ritz-Carlton, soon!