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"Spotless and amazing staff"

"The grounds are very nice and we had great looks at a ton of really cool birds during our stay. There were some issues in the bathroom with a water leak and bad smell but we kept the door shut and put down some towels. The beds were very comfortable and the rooms were good overall. The pool is very nice and quite unique. I would love to stay here again!"

"Great staff, great place"

"La alberca genial y la vista increíble en general todo muy bonito "

"It had everything you needed for a comfortable stay in Bacalar. It was very clean. Comfortable and good size bed, AC, refrigerator to have cold food and drinks"

"Kitchen very light on supplies No purified water Poor lighting ( burnt out bulbs) Excellent location and a lovely pool and suite. Jose was amazing👍😎"

"🇨🇦 backpacker I stayed 6 days Feb/march 2026 Booked garden room but upon arrival I was met by the excellent host Juanita and was upgraded to the ocean view room beautiful view 🙏 her and the staff most excellent ! Everhing in the room most excellent too Great view and little pool on top deck with lounges and mini fridge 🤗 great stay thank you 🙏"

"everything was great. Far away from everything but beautiful."

"Next to the lake, happy hour during the whole afternoon"

"Muy excelente "

"Front desk was very nice & helpful. The suites are spacious & comfortable. The outdoor area beautiful with plants and clean. I would recommend tiles in the bathroom shower stalls for better hygiene & cleanliness. "