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Hotel Rancho Encantado

Photo gallery for Hotel Rancho Encantado

Interior entrance
Private beach, rowing
Private beach, rowing
Private beach, rowing
Outdoor pool

Overview of Hotel Rancho Encantado

Hotel Rancho Encantado

2.5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Carretera Federal 307 Km 24, Bacalar, QROO, 77930

Explore the area

  • Popular LocationLaguna Bacalar Ecological Park3 min drive
  • Popular LocationPolytechnic University of Bacalar4 min drive
  • Popular LocationFort of San Felipe4 min drive
  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)38 min drive

Choose dates to view prices

About this area

Bacalar

Located in Bacalar, Hotel Rancho Encantado is on a private beach. Fort of San Felipe is a local landmark, and the area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. Discover the area's water adventures with scuba diving and sailing nearby, or enjoy the great outdoors with ecotours.

What's nearby

  • Laguna Bacalar Ecological Park - 3 min drive
  • Polytechnic University of Bacalar - 4 min drive
  • Fort of San Felipe - 4 min drive
  • Canal de los Piratas - 5 min drive
  • Municipal Spa of Bacalar - 6 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive

Restaurants

  • Los Hechizos — 1 min walk
  • La pina - 4 min drive
  • El Manatí - 4 min drive
  • El barril grill - 4 min drive
  • Savora Bakhalal - 4 min drive

About this property

Hotel Rancho Encantado

Hotel with private beach and full-service spa
Spend the day relaxing on Hotel Rancho Encantado's private beach or pampering yourself at the hotel's full-service spa. All 32 rooms feature conveniences such as fridges and coffee makers, plus ceiling fans and safes.
Hotel Rancho Encantado offers 32 forms of air-conditioned accommodation with a safe and a ceiling fan. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
An outdoor pool and a spa tub are on site. Other recreational amenities include a private beach.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM–11:30 AM
  • 1 restaurant
  • 1 poolside bar

Things to do

  • Canoeing
  • Full-service spa
  • Outdoor pool
  • Hot tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Front-desk safe
  • No lifts

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference space (1216 square feet)
  • A meeting room

Outdoors

  • Garden
  • Private beachfront location
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massage/treatment rooms
  • Spa open daily

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan

Bathroom

  • Hairdryer (on request)
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Iron/ironing board (on request)
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 3 years old or younger stays free when using existing bedding
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: MXN 2000.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MXN 480.00 per person (roundtrip)
  • Airport shuttle fee per child: MXN 480.00 (roundtrip), (from 2 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 10:00 PM
One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 13 years old are not allowed in the spa

Property is also known as

Hotel Rancho Encantado
Hotel Rancho Encantado Bacalar
Rancho Encantado
Rancho Encantado Bacalar
Rancho Encantado Hotel Bacalar
Rancho Encantado Laguna Bacalar
Hotel Rancho Encantado Hotel
Hotel Rancho Encantado Bacalar
Hotel Rancho Encantado Hotel Bacalar

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 517 out of 734 reviews
5 - Excellent 70%
Rating 4 - Good. 171 out of 734 reviews
4 - Good 23%
Rating 3 - Okay. 28 out of 734 reviews
3 - Okay 4%
Rating 2 - Poor. 11 out of 734 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 734 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel. Well located. Good food. Poor service (no service in pool area & very slow restaurant service). It was raining and the roof was leaking a considerably amount of water, tables needed to be moved to avoid it. We took a free kayak ride and the lagoon boat trip was worth it (a little bit more expensive than outside, but you save time looking for one). Excellent massage service! in a nice cabanna with window floors.
Stayed 2 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice eco hotel. It was a last minute reservation and they came through for my family and I.
Stayed 1 night in Jul 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place on the lagoon
Had a problem with an A/C but they immediately helped and moved me to a different and better room. Definitely get one of the superior rooms on the lagoon.
Stayed 2 nights in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning, serene property with comfortable family room, enough to sleep 5. Delicious food and excellent service.
Stayed 2 nights in Jun 2021

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Facilities are breathtaking. This is a place to unplug and have a social media detox as there is no WiFi (except Reception and Restaurant but very poor) All views are beautiful, the garden, the lagoon. Need to improve: Have a better store/shop on site. If you forget any toiletries or need a band aid or a antiacid you need to go to town which’s is 15 min away. Also, reception staff told me twice they would send me a catalog via WhatsApp about their tours and their spa services and they never sent it to me. They don’t have catalogs in the rooms. So, you better look for your own trips and things to do. The restaurant is fabulous! Food, views and friendly staff.
Stayed 3 nights in May 2021