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"Arrived at the hotel to be told the Spa was closed with no contact from hotel beforehand. Had to battle for 45 mins to get a partial refund. A huge waste of time, very frustrating and will never return there again!"

"It was very friendly casual and perfect for our stay"

"Beautiful hotel, clean, spacious rooms, good service fron reception and a yummy chocolate cookie on arrival! Food is expensive and not much of a variety so decided to eat out. Spa was very relaxing with a pool, outdoor/indoor jacuzzi, stream rooms, sauna and aroma room. Plenty of beds available around 4pm but became busier after 5. Overall had a lovely time and we look forward to our next stay!"

"Lovely hotel in a walking distance from the town centre, highly recommend. Comfy beds, quiet area, lovely brekafast. The only thing I wasn't happy about it the fact that you can't open window at night and you have to sleep under AC."

"Hotel was disappointing "

"The bed was super comfy, the breakfast was really good and the staff were the happiest and friendliest that we have ever come across in a hotel. Thank you everyone for making our stay so relaxed and enjoyable"

"We loved the rooms and the hotel. It is in a great location and there is good underground parking albeit £20 pn. Some of the rooms and areas are starting to look a little bit tatty in places. The chair I sat on in the dining area was quite disgusting. It was covered in stains. I would not bother with the breakfast. It is really terrible. We had the continental offering.Porridge tasted like the milk had gone off and took about 30 minutes from order to serving.My husband ordered toast and it was stole cold when it arrived. It didn't even melt the butter slightly the continental breakfast menu had been changed since our last stay 3 weeks prior. We thought it was very bad last time but this is even worse. There were no capuccinos. They were replaced by 2 urns of stale coffee and hot water for the make your own cup of tea. Sliced fruit was replaced by whole fruit. A women on the next table helped herself to 2 bananas and 2 large plums from the fruit bowl and put them in her bag. This falling standards and cost cutting must be loosing the hotel many of it customers."

"Nice hotel within walking distance of the train station and town centre. Large room..which would benefit from a set of drawers though! Shower pressure wasn't great but overall we enjoyed our stay. Breakfast was nice but no pastries etc...if you didn't want a cooked one there wasn't much else. Good value...quiet location....we were glad not to be in the city centre on a Saturday night! Pool was lovely after a day of shopping."

"Lots of parking, which was great! Our room was lovely and spacious. The spa facilities were great and the staff on front desk were amazing. 100% would go back again."