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"Room was clean and tidy , staff were welcoming and polite. Breakfast was very good with plenty of choice. Spa was very good and we used all facilities. Overall we were very happy with our time at the hotel . Its position relative to Chester suited us as we like to walk and we walked the canal path that was only a few minutes away from the hotel. Would use this hotel again ."

"Nice place to stay in Chester. The only issue is parking, specifically there is no reserved park for the duration of your stay. There are some spaces on a first come, first served basis, but if you leave you might not get a space when you return. I used the justpark car park opposite the Main Train station...7 min walk, but you can come and go as you please. "

"The hotel was dirty and old, they have drinks and snacks in the minibar fridge in room but no prices so you dont know how much it coast. The is a tv I want to log in to Netflix account or any other apps like YouTube did not work. The pool is always full because they do swimming classes for kids who are not guest of the hotel, everyday for 3/4 hours so you walk all the way to the pool from the other side of the hotel to be told is full and they don’t say come back in 30 mins they say nothing if you ask when should I come back the staff say I don’t know, I’m a paying guest I stayed here so I can use the pool but I can not use it when I want. The pool changing rooms are dirty with cloths or towels on floor no staff about to clean or 1 person at reception , pool is full even before u go to the pool outside the door the is a yellow floor sig saying pool full. So the expect you to walk back 20 mins letter to find out if the is space and if not walk back again I came here to relax. Do not stay here is the worse hotel I stayed in. "

"Great location 5 minutes walk from the city centre - staff excellent - very clean and tidy rooms Must say the food and service in the Canaletto restaurant was particularly good - a quiet relaxed evening "

"Nice hotel. Good location. Easy to get to town centre. Was local to a concert venue we were attending. Good food. Good bar"

"Beautiful rooms, lovely pool & spa. We love staying here "

"Super welcome at reception and food was really nice. Rooms funky and well appointed. "

"The spa changing rooms could do with a revamp - they are small, .cold and they don't smell great. More loungers around the pool area would add to the experience too. The corridor leading to the toilets off reception smells terribly and it was the same last time we stayed too, Other than that, the hotel is lovely, the food in the Palm Court is great and the breakfast great too. The treatments in the spa were also amazing. Bathrooms great in the rooms too."

"Unexpected Early check in! Friendly staff! Strongly Recommend to book this hotel when you visit Chester! "