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Reviews of Hotel Cruce Chauchina

2 out of 5
Hotel Cruce Chauchina
Autovia A92 Salida 227, Chauchina, Granada

Reviews

8.2

Very good

Rating 10 - Excellent. 12 out of 29 reviews" "
Rating 8 - Good. 10 out of 29 reviews" "
Rating 6 - Okay. 5 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The staff are very nice. Check in was confusing because the hotel is locked and you actually check in with a server in the restaurant. The hotel itself is nice with marble floors and banisters. However the rooms need updating. The beds are old and uncomfortable. The hotel itself is noisy. There isn’t really anything to do in the area. We were there because we had an early morning flight. But honestly, taking a taxi from Granada would have been just as easy.
Stayed 1 night in May 2024
Response from Cruce de Chauchina Customer Service on 23 May 2024
Thank you so much, Peter.We are awfully sorry for the mistakes we could do, but sometimes reception is out doing some other things and is a bit hard to do everything at the same time.We are a family resort so we are able to do everything.In spite of that, we pay attention to your suggestions and we hope we can improve day by day.Best regards!

2/10 Terrible

ZULIAN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Solicito el retorno del pago ya que al llegar al hotel las condiciones eran muy deplorables y solicité que Anularan mi reserva y quien me atendió me dijo Ok y me fui a otro hotel. Reiteró que agradezco me devuelvan lo que pagué. Pueden verificar mi información con el hotel. Gracias
Stayed 1 night in Apr 2024
Response from Cruce de Chauchina Customer Service on 14 May 2024
Lamentamos, Sr. Zulián, los inconvenientes derivados tras su visita al hotel. Lamentablemente, la cancelación de reserva tiene un coste ya que se trató de realizar el mismo día de llegada.Cualquier duda, rogamos contacte con Expedia.Un saludo.

8/10 Good

Ingrid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and it is value for money. The only thing to consider is that in our case there was this weird smell in the bathroom that was coming from the old pipes.
Stayed 1 night in Dec 2023
Response from Angeles M. on 3 Jan 2024
Thank you so much, Ingrid, for your feed back.We pay attention to your suggestion and we will solve it as soon as possible.We hope to welcome you back very soon.Regards.

8/10 Good

Kenneth, horseheath

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for our trip. Good food. Easy parking. Very noisy road though.
Stayed 1 night in Apr 2023
Response from Angeles M. on 15 May 2023
Thank you so much, Kenneth for your reviews.We hope to welcome you back very soon.Regards.

8/10 Good

WANJIRA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pro: Closed to airport..good restaurant at site. Clean simple room with good hot shower. Cons: wifi not working. Our room was above restaurant so noisy from people talking and traffic all night and can smell everything from outside...paper thin wall.
Stayed 1 night in Mar 2023
Response from Angeles M. on 23 Mar 2023
Thank you so much, Wanjira, for your reviews and suggestions to improve our services.We are doing some works at the hotel, so we hope to offer our guest a great experience.We hope to welcome you back very soon.Best regards.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

JESÚS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angeles M. on 17 Jan 2024
Muchas gracias Jesús por su valoración. Un atento saludo.

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy bien y servicio excelente
Stayed 3 nights in Oct 2023
Response from Customer Service Cruce de Chauchina on 21 Nov 2023
Muchas gracias, Alex, por sus valoraciones tan positivas.Esperamos darle de nuevo la bienvenida muy pronto.Un cordial saludo.

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ha sido perfecta .Solo pasamos la noche ,el personal maravilloso desde el primero al último. Serviciales y amables a mas no poder. La habitación comoda . Sencilla pero con lo necesario.
Stayed 1 night in Oct 2023
Response from Customer Service Cruce de Chauchina on 21 Nov 2023
Muchas gracias, Eva, por tan gratos comentarios y valoraciones.Esperamos darle de nuevo la bienvenida muy pronto.Un cordial saludo.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables todo el personal que nos atendio!!
Stayed 1 night in Sep 2023
Response from Angeles M. on 23 Oct 2023
Estimado JoséMuchas gracias por sus amables comentarios.Nos encanta saber que fueron bien atendidos y que su estancia con nosotros fuera satisfactoria.Esperamos darle de nuevo la bienvenida muy pronto.Un atento saludo.

6/10 Okay

Luis Iglesias

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Acceso a la habitación algo complicado si llevas mucho equipaje.
Stayed 2 nights in Sep 2023
Response from Angeles M. on 25 Sept 2023
Estimado Sr. Iglesias,Muchas gracias por dedicarnos unos minutos tras si visita a Hotel Cruce de Chauchina.Lamentablemente no contamos con ascensor, si bien es cierto que todas las habitaciones están ubicadas en la primera planta y las escaleras son anchas.A pesar de este inconveniente, confiamos disfrutara de una agradable estancia.Un atento saludo.

10/10 Excellent

FRANZ

Stayed 3 nights in Sep 2023
Response from Angeles M. on 25 Sept 2023
Dear FranzThank you so much for your very nice score.We hope did you really enjoy your stay with us and hope to welcome you back very soon.Best regards.

4/10 Poor

Alejandro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Las calidades bastante bajas
Stayed 2 nights in Sep 2023
Response from Angeles M. on 25 Sept 2023
Muchas gracias, Alejandro por sus comentarios.Lamentamos que su estancia no fuera todo lo agradable que hubiéramos deseado.Un atento saludo.

10/10 Excellent

Abdenbi

Stayed 1 night in Jul 2023
Response from Angeles M. on 28 Aug 2023
Thank you so much for your reviews and score.We hope did you enjoy your stay with us and hope to welcome you back very soon.Best regards.

10/10 Excellent

Satoru

Travelled with family
Liked: Staff & service
夜遅くの到着に対応してくれました
飛行機が3時間遅れ、24時の到着になりましたが、1階のレストランの方が気さくに対応してくれました 部屋の設備は値段に比例していますが、エアコンはしっかりと効きました
Stayed 1 night in Jul 2023
Response from Hotel El Cruce Chauchina on 12 Aug 2023
Dear guest, we are always happy to help our guests.Kind regards.Hotel El Cruce

6/10 Okay

Maurice

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Angeles M. on 14 Feb 2023
Thank you so much.we hope did you enjoy your stay with us.Sincerely.

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambiente familiar y muy agradable.
Stayed 2 nights in Oct 2022
Response from Angeles M. on 14 Feb 2023
Estimado José,Antes de nada le pedimos disculpas por la demora en responder sus comentarios y valoraciones.Muchas gracias por confiar en Hotel Cruce Chauchina y esperamos darle de nuevo la bienvenida en su próxima visita.Un cordial saludo.

10/10 Excellent

Gabby Michelle

Stayed 1 night in Dec 2022

10/10 Excellent

Mari Paqui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo correcto
Stayed 1 night in Oct 2022

8/10 Good

Erik

Stayed 1 night in Sep 2022
Response from Angeles M. on 29 Sept 2022
Thank you so much for your reviews.We hope did you enjoy your stay with us and hope to welcome you back soon.Best regards.

10/10 Excellent

Sena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally recommend
The lady in the reception was so nice, thank you so much for helping. It was a nice stay. The hotel was next to the high way but room was silent. And clean. I recommend if you have a car to get to the city. Ablut 17 min to granada.
Stayed 1 night in Jun 2022
Response from María José on 29 July 2022
Dear Customer, Thank you for your comments and we hope to see you soon in our facilities. Cheers Reception

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen alojamiento y buen ambiente.
Estuvimos el puente del 1 Noviembre. Muy buen ambiente, típico de Granada, mucha amabilidad por parte de todos los trabajadores. Habitación cómoda y normal, sin mayores lujos, se adecua a las estrellas del hotel; la tele quizás un poco pequeña. En el baño no hay secador de pelo, pero hay enchufe si llevas el tuyo. Pese a tener el aeropuerto al lado, por la noche se duerme sin problemas. Buena comunicación con la ciudad de granada y tiene una gasolinera a 200 metros.
Stayed 3 nights in Oct 2021
Response from Mª José on 3 Dec 2021
Estimado cliente, Muchas gracias por su valoración e intentaremos ir mejorando día a día para que todos nuestros huéspedes, disfruten de nuestras instalaciones y de nuestra hospitalidad. Atentamente, Recepción

8/10 Good

Carlos

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from Angeles M. on 22 Oct 2021
Muchas gracias, Carlos, por la valoración tras su estancia en Hotel Cruce de Chauchina. Esperamos verle de nuevo muy pronto. Un saludo.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Correcto
En general bien para el precio. Lo bueno: cama cómoda, habitación más o menos limpia y amplia y aparcamiento en la entrada. Lo malo: en el check-in firmas en un folio en blanco con tus datos escritos a boli, en la habitación había basura de los anteriores huéspedes y mucho ruido dela carretera y aeropuerto. A unos 20 min en coche del centro de Granada.
Stayed 4 nights in Oct 2021
Response from Mª José on 15 Oct 2021
Estimado cliente, Si la habitación estaba Limpia, no entiendo que hubiera basura de los anteriores clientes, pero tomamos nota del amable comentario para poder remedio a ello y ser más exigentes con las habitaciones, Le damos las gracias por su valoración y espero que pronto pueda volver a ver las mejoras en el Hotel.

8/10 Good

Chantal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Angeles M. on 1 Oct 2021
Estimada Chantal, Muchas gracias por su valoración. Un saludo.

6/10 Okay

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
La habitación olía fuertemente a desagüe.
Stayed 2 nights in Sep 2021
Response from Angeles M. on 1 Oct 2021
Estimado Carlos, Muchas gracias por sus apreciaciones, tomamos nota de ello y revisaremos los desagües. Un cordial saludo.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hemos recibido una muy buena atención!
Stayed 3 nights in Aug 2021
Response from Leticia Segura on 17 Aug 2021
Nos alegra saber que se han sentido bien atendidos y esperamos volver a atenderles en otra ocasión. Un saludo

10/10 Excellent

IGNASI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Angeles on 8 May 2021
Buenas tardes Ignasi, Muchisimas gracias por sus valoraciones. Es un grato placer para nosotros que disfrutara de su estancia en Hotel Cruce de Chauchina. Le esperamos de nuevo muy pronto. Un saludo.