Carmel Highlands Hotels, Carmel

"Yes both were great "

"Staff was extremely kind and helpful. The spot was incredible with a nice view and just a quick walk from the beach!"

"Carpet was dirty and there were stains on one of the bed sheets. You have to go out of the building to get water from the dispenser and you need a flashlight to find the elevator. Outside the building is very dust and dirty everywhere. Is more like a cheap motel and self parking is $20 dollars per night and you may have to walk long ways to you room if you find parking."

"Room was clean with fantastic views. "

"Great resort to enjoy the view and explore pacific highway! "

"Polite staff, very clean. Perfect for our family. "

"We booked a cot"

"Easy check in, great location "

"I recently stayed at this hotel and overall had a really nice experience. The property itself is beautiful, clean, and well-maintained. One of the best parts is definitely the location—the beach being right there makes it super convenient and adds a lot to the stay. It’s a great spot if you’re looking to relax and enjoy the ocean.That said, there were a few things that felt misleading. The hotel advertises certain amenities as being included, but that’s not really the case. Things like the bikes and the “wine wall” are labeled as free, but they actually deduct a daily fee from your deposit to cover them. So you’re essentially paying for these “included” amenities whether you use them or not, which wasn’t clearly explained upfront.Another downside was the parking. They charge $50 per day, which already feels excessive, and the “in and out privileges” they mention honestly just seem like a way to make the fee sound better than it is. It doesn’t really add value for the price you’re paying. What was most frustrating, though, was the customer service after I noticed these charges. When I called to ask about it, the person I spoke to was rude and dismissive. She interrupted the conversation and essentially ended the call by saying there was nothing she could do and “bye,” which was pretty unprofessional.Overall, it’s a nice place to stay, especially for the beach access, but just be aware of the extra costs and lack of transparency, along with the customer service experience"