Casino Hotels & Resorts in Caribbean Islands from AU$140

"I payed for a king bed and when I arrived at the property late with a baby our room had a 2 double beds. When we complain the resort told us they all booked and that its not their responsibility for the beds and that expedia is responsible. When i talked with an expedia agent on premises he told me he cannot do anything so we asked for an upgrade or some additional amenities.. he said he would get back to me and never did. Also, one night at dinner my husband was eating shrimp and a mussels shell pierced through his gum. He was bleeding and all the staff kept saying : “its just mussel shell”. Dismissing the severity of the injury. In a whole i was really not impressed with my stay and the way things were handled. I would like some kind of compensation for all of this or refund. "

"Don’t get me wrong, the property is stunning but the food is extremely overpriced and very subpar. The chicken at certain restaurants were very processed chicken for the price. Three days was more than enough."

"Pools closed too early. Resort routinely smelled of sewage. Food was average. Rooms were great but a/c couldn’t keep up. Main ‘mall’ area was excellent. So much to see and shop. Room service was above average!"

"Fine"

"The facilities in the common areas (e.g., pools, lobby, restaurants, theater, etc.) were in very good condition; however, this is NOT the case for the guest rooms. The guest rooms lacked maintenance. (For example: the shower had only one door, so water splashed all over the floor outside the shower area when showering; the chrome on the bathroom faucets was worn.; one of the electrical outlet covers in the room was loose, and when I unplugged the cell phone chargers, the cover came off, leaving a hole in the wall; the shower gel and conditioner dispensers were loose, and one of them fell to the floor when I tried to use the gel; we asked the housekeeping staff to refill the dispenser because it was empty, but they never did; the air conditioning vent grille was loose all over; it looked like it was going to fall off at any moment; the door handle in one of the rooms was loose and fell off completely; we had to call to have it repaired; one of the curtains was partially torn at the top; the window in one of the rooms had shattered glass.... the mini-bar fridge sometimes dripped water..."

"Paid for a King Beach view and it was excellent. There was a building below us that was "

"Overall, my stay was pleasant. The staff was attentive, and the customer service was top-tier. Even though there was sometimes a language barrier, the staff still did a great job communicating and making guests feel welcomed. There were a lot of food options to choose from, and the drinks were well balanced. The buffet food was okay, but I found the restaurants to be much better and would recommend making reservations there when possible. The resort has trolleys that drive around every 5–10 minutes, which is convenient. However, they can sometimes fill up quickly. I personally found it easier to walk to most places rather than wait for the trolley. One thing to expect is a delay during check-in. Because so many people arrive at once, the line can take around 30 minutes or more. The staff does move as quickly as they can, but it’s something to be prepared for. My only issue was the cleanliness of the room when I first arrived. However, when I reported it, housekeeping addressed the issue immediately, which I appreciated. I would also recommend bringing U.S. dollars, as they tend to have more value and are easier to use than pesos in many situations. Overall, I would rate my experience 8 out of 10. I would return to the resort area again, though I might try a different resort next time."

"I travel often but, this was my first time booking at an all inclusive adult only resort, unfortunately, the Riu Montego Bay is overrated! If offered room 30 RUN by all means! The room is located directly over the 24 hr sports bar so sleeping is impossible, the view is obstructed, and to top it off the room has ROACHES! When we complained they sent up housekeeping with a can of insect spray and of course on the last day we saw more ROACHES so, now we have to FUMIGATE our luggage before going home. So for CLEANLINESS ZERO STARS! Then we were locked out of our room for an hour sitting on the floor due to the door pad disengaging because the battery died, and there was only 1 technician for the entire property. However, the entertainment & activities were very fun and engaging! Staff were very accommodating, helpful, and informative! Leo, Demario Rolly Polly and many others were wonderful. This resort left a bad taste in my mouth, There was very little regard for our complaint, and without a room change due to spring break, I absolutely will not book again. "

"Great location and the staff it’s amazing. Thank you Melissa and Janice . "