"There are pros and cons. First, the pros: Our room was very nice, with a big shower, a tub, and large balcony. It was very close to everything. The pools were great. This is a great place for a quiet, adults-only pool experience next to the pool bar and restaurant, La Palapa, which has great food. The buffet food was excellent with nice variety. We didn't spend any time at the beach but it looked nice despite lots of seawood by the water. Now for the cons, and by the way we are not really picky people: This property has the feel of a slightly old hotel with a big pool and free food and drinks. There isn't much in the way of landscape and gardening to walk through and enjoy. Our biggest complaint is about much of the staff not seeming to understand or care about customer service at all. Example 1: At the pool bar, if you like daquiris, you never know what you'll get - terrible to great, made differently every time, sometimes wondering what drink it really is. If you want friendliness and service, you'd better be tipping. Example 2: At the buffets, they do the bare minimum and are thrown for a loop by anything unusual. I joined my wife for breakfast 15 minutes after she went, and they didn't seem to understand I might want coffee and water and silverware as well. At a buffet dinner we asked for Diet Cokes. After asking three more times, we finally got them with some attitude near the end of our meal. This place is just okay, and we won't be returning."
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