Family Hotels & Resorts in Cancun South from AU$101

"There were 2 nights that a part of the floor was wet."

"not bad"

"It was very clean hotel and the staff very helpful. The food at the buffet was better than the à la cart restaurants, breakfast and the seafood at the buffet was very tasty. "

"Nice place "

"Extremely unpleasant on all accounts. First, stench of sea weed everywhere. Beach was closed. The pools were very crowded and noisy. Service everywhere was very slow. Tried to upsell time shares at the Grand - signed us up without consent and then kept calling at 7:30 am to find out why we were not there for the "tour." Food at the buffets was minimal, cold and stale. Other restaurants barely gave any food - portion sizes small. Room service was always 1-1:30 hr wait no matter what time of day or night. And they never picked up after - had to wait for housekeeping the next day. Transport within the facility was very sporadic. We had seniors and had to wait nearly 1 hour to get transport from the wedding lawn to the hotel room despite asking staff to call for the golf carts. Housekeeping did not respect the privacy sign. As Expedia VIP, we were supposed to get an upgrade - which did not materialize. Spa service was pathetic. we had to pay $12 for oil! And, it was CBD oil - which we were not told ahead of time. They gouge you at every turn. They entice you with $500 credits which you can barely use on anything useful, and they charge 16% "tax" on it. Please stay way from this resort."

"The hotel was beautiful and felt secure. Transportation was not too far, which made things easier plus staff was helpful and caring."

"Very Calm, Clean and Peaceful."

"absolutely LOVE the staff and love the layout IS nice and pools but The air conditioner can be colder ☹️"

"We've been to this hotel multiple times. We love the property, the staff and the vibes. As we dine out often when visiting Cancun, we were never picky when it came to the food. We were however very pleased to find that this resort has now checked this box to make it perfect. We found ourselves on multiple occasions rushing back to make dinner at the hotel! On another note, I had ordered flowers and balloons for our anniversary. The flower delivery service I hired was very difficult to communicate with and the delivery took place after we had left for the day on an excursion. Upon returning to the hotel, we found that the staff had received the deliver and brought it to our room. They also filled the room and bed with flower petals. Thank you from the bottom of our hearts!"