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Overall score and ratings

3.7

Good

Rating 5 - Excellent. 327 out of 997 reviews
5 - Excellent 33%
Rating 4 - Good. 326 out of 997 reviews
4 - Good 33%
Rating 3 - Okay. 176 out of 997 reviews
3 - Okay 18%
Rating 2 - Poor. 84 out of 997 reviews
2 - Poor 8%
Rating 1 - Terrible. 84 out of 997 reviews
1 - Terrible 8%

4.0/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

3.6/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here. The first time we did all inclusive this time we did not. If you plan on drinking and eating at the hotel often I’d recommend all inclusive. The price of dinner was insane for a buffet and meal. 650 pesos each person. We didn’t stay at the hotel much. They won’t allow you to bring in your own beer, only buy from them, which I highly did not like. The room was great. Cleaning staff was wonderful. Beach had seaweed all over. Overall it’s a nice hotel, however there are better options in Cancun.
Stayed 6 nights in Mar 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff
Stayed 1 night in Mar 2022

2/5 Poor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Overall nice just that staff was not cooperative.
Stayed 2 nights in Mar 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in cancun
Amazing stay here at NYX my second stay! The staff go above and beyond!!! Big shout out to Eduardo who was so lovely when I was at breakfast n my favourite Louis who served me twice now on my stays at nyx cancun on the beach his customer service is outstanding
Stayed 10 nights in Nov 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice and clean and their staff was really friendly and accommodating. My dissatisfaction was with the food, most of the time is was cold or slightly warm. Some food like it had been sitting there for hours. Although the staff was always very helpful, the food made the experience at the hotel less pleasant. Also their drinks were awful... it does not matter if all you have available is cheap alcohol, you can still make decent drinks. We ended up eating/drinking out of the hotel a few times. Sometimes it came across like no one cared about how the food or drinks tasted.
Stayed 6 nights in Nov 2021