COVID-19 restrictions.

See detailsOpens in new tab or window

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Photo gallery for Finest Playa Mujeres by The Excellence Collection - All Inclusive

Featured image
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
10 outdoor pools, pool umbrellas, pool loungers

Overview of Finest Playa Mujeres by The Excellence Collection - All Inclusive

VIP Access

Finest Playa Mujeres by The Excellence Collection - All Inclusive

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400

Explore the area

  • Popular LocationTortuga Beach31 min drive
  • Popular LocationCancun Interactive Aquarium38 min drive
  • Popular LocationLa Isla Shopping Mall40 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)42 min drive

Choose dates to view prices

About this area

Punta Sam

Located in Punta Sam, Finest Playa Mujeres by The Excellence Collection - All Inclusive is next to a golf course and on a private beach. Punta Sam Ferry Terminal and Playa Mujeres Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Garrafon Natural Reef Park and Costa Occidental de Isla Mujeres National Park. Travelling with kids? Consider Dolphin Discovery and Cancun Interactive Aquarium. Relax and indulge in the area's health/beauty spas, or seek out an adventure with ziplining and ecotours nearby.

What's nearby

  • Mujeres Beach - 1 min walk
  • Punta Sam Ferry Terminal - 5 min drive
  • Tortuga Beach - 31 min drive
  • Cancun Interactive Aquarium - 38 min drive
  • La Isla Shopping Mall - 40 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

Restaurants

  • Lizo — 1 min walk
  • Shoji — 1 min walk

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

5-star property with pools, private beach and full-service spa
Catch some rays on Finest Playa Mujeres by The Excellence Collection - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 12 restaurants. All 450 rooms boast indoor private hot tubs and jetted bathtubs, plus in-room free WiFi and LED TVs with satellite channels. Guests will also find furnished balconies or patios, pillowtop beds and sitting areas.
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 forms of accommodation with indoor private hot tubs and minibars (stocked with some free items). Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, an outdoor tennis court, a complimentary water park and a spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

One Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Cycling
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 12 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 2 poolside bars, 16 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 10 outdoor pools
  • Aerobics classes
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness centre
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Golf driving range
  • Kayaking
  • Motor-boating
  • Motorised watercraft
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Wine-tasting room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference centre (17000 square feet of space)
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 46-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free international calls
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private indoor hot tub
  • Separate sitting area
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property offers health screenings for COVID-19 on site for a surcharge. Fees are waived for bookings of 3 nights or more through September 30, 2021 (restrictions apply). Guests should contact the front desk upon arrival to schedule departure health screenings.
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 1063 out of 1405 reviews
5 - Excellent 76%
Rating 4 - Good. 206 out of 1405 reviews
4 - Good 15%
Rating 3 - Okay. 66 out of 1405 reviews
3 - Okay 5%
Rating 2 - Poor. 29 out of 1405 reviews
2 - Poor 2%
Rating 1 - Terrible. 41 out of 1405 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond excellent! Highly recommended for families!
Stayed 4 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the rooftop access
Stayed 5 nights in Sep 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful. We stayed in an excellence rooftop room with ocean view. The room was wonderful - only negative is the bathroom - there is absolutely no privacy in there. And the light switches were confusing in the room. The food was great, small portions but just have to order more. They do have a very strict dress code which I wish we knew before traveling there - the men are required to have a collared shirt, you can’t eat anywhere without a collared shirt and pants. Also you can’t take food from the buffet into the room which is also strange.
Stayed 4 nights in Sep 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the customer service in this hotel! They did everything as possible to make our trip memorable. At the end I forgot to take my Covid-19 test before I head to the airport and thanks to the concierge Mr. Aldo I was able to get my test done at the last minute; otherwise I would not been able to flight back home on time. Best hotel in playa mujeres ever!
Stayed 3 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice property. the staff was extremely nice and helpful. Overall great stay.
Stayed 5 nights in Sep 2021