3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Family 3 Bedroom Ocean Villa By Wyndham Grand Cancun

4 out of 5
Family 3 Bedroom Ocean Villa By Wyndham Grand Cancun
Boulevard Kukulcan KM 16.5, L-48 MZA.53, Cancun, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 36 reviews" "
Rating 8 - Good. 14 out of 36 reviews" "
Rating 6 - Okay. 7 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Radhika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive resort. Food at all the restaurants was very good. Service was excellent. The beach and pools were amazing
Stayed 3 nights in Jan 2024

8/10 Good

Xhoana

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had trouble the first day because the AC had broken in the family villa that we were supposed to stay. However the staff was nice enough to provide us with three separate rooms for the night and upgrade our bracelets. It was still inconvenient, because we did not settle for two days, so It ruined the vacation. But it was nice from the staff to find a quick solution. The dining was a bit hard as you had to make reservations like 9AM in the morning or they were booked. The servers were awesome, nice and ready to answer. The rooms were very clean and pleasant. 7/10 experience.
Stayed 4 nights in Jul 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is dated but the 3 bedroom villa was still great to stay in with my family. The wait staff was amazing. The internet is awful but really that was everyone’s only complaint
Stayed 7 nights in Mar 2023

2/10 Terrible

Mohamad ali, St Leonard

Travelled with family
Disliked: Cleanliness
left the room after the hotel did not give me the room that was reserved online
Stayed 1 night in Jan 2023

8/10 Good

Ann-Mara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A highlight of this property is the jacuzzi bar! Perfect for the raining days. We met so many nice people. My young adult children also enjoyed the dancing at La Vista after hours! The biggest downside is the food. We didn’t starve, but the buffet wasn’t great. And, the sit down restaurants were hard to book - had to get up at 7am each day to try to get a table. Also, they were nasty about taking food from the buffet for family members who wanted to sleep late. It’s all inclusive! Why do they care?

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

4/10 Poor

Victor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Restaurant service was horrible
Stayed 4 nights in Jun 2022
Response from Omni Cancun Hotel & Villas on 5 Aug 2022
We apologize for the inconvenience during your stay, your comments are very valuable to us, they keep us updated to know what area or service needs to be improved.

10/10 Excellent

Angela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Luis was outstanding! The villa was clean and perfect for family of 5, Definitely could fit more people, especially children. I am looking forward to returning.
Stayed 7 nights in Jul 2022
Response from Omni Cancun Hotel & Villas on 23 July 2022
We really appreciate your comments, we are very glad to know that you had a great time and enjoyed your stay!.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omni Villa we comfortable and spacious. Good for large families or 3 couples. Pools were clean and service was excellent. We loved Cancun and plan to return.
Stayed 5 nights in Jun 2022
Response from Urbano on 18 July 2022
We really appreciate your comments, we are very glad to know that you had a great time and enjoyed your stay!.

6/10 Okay

Ashlee

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
This property is not equipped to handle the amount of people staying here. Peope are running to the pool and beach at 7 a.m. to get lounge chairs bc there are not enough on the property. The dining facilities are not large enough. My party was turned away a few times bc the various reataurants were full or at capacity (only one restaurant takes a reservation which is a scramble to get at 8 a.m. each morning).The room was outdated and needs renovating and new decor. It was hard to get anyone to help with anything. Once, I did connect with someone he/she was nice, polite, and helpful. The hotel is understaffed and needs more lounge chairs and umbrellas.
Stayed 4 nights in Apr 2022
Response from CS on 12 May 2022
Dear Ashlee Thank you for having chosen us as your vacation spot. Please accept my apologies if we couldn´t meet your expectations this time. We are constantly working on providing our guests with the most memorable vacation experience and your feedback is very important to us in order to improve our services. Thank you again for your time. We hope to have the opportunity to welcome you back in the future and regain your loyalty if you decide to give us that chance. Warm regards.

6/10 Okay

Mylien

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Location is good. Rooms are dated. Good beach and pools are okay, however food was not a good experience. Lousy hotel activities and drinks are terrible including coffee! Will NOT be back.
Stayed 5 nights in Mar 2022
Response from CS on 12 May 2022
Dear Mylien Thank you for taking the time to share with us your comments regarding your visit. We believe that your feedback and our guests' comments are of extreme importance as these help us to learn about our opportunity areas and address them timely to reduce their negative impact. We hope to have the opportunity to welcome you back in the future and regain your loyalty if you decide to give us that chance. Warm regards.

10/10 Excellent

Annalee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2021

10/10 Excellent

Kaylon

Stayed 4 nights in Sep 2021

6/10 Okay

MAGGIE

Travelled with family
The Villa smelled like sewer.
Stayed 3 nights in Sep 2021

6/10 Okay

Samuel

Travelled with family, Travelled with family and small children
Old, nobody answers phones, internet is a joke.
Stayed 1 night in Aug 2021

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Villa we stayed in was awesome. I did not expect a place like that for the price we paid.
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveller

Stayed 4 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities
This property is fine we had a good time. Frustrating things were the keys wouldn’t work to get into the three-bedroom villa we had to walk all the way around the backside which if you’re by yourself and it’s late at night is not well lit. They were very busy so Service was harder to get but in general service was fine. This is a nice medium caliber easy to get to location place. There is very nice people also staying at the resort we had fun making friends. I think this is par for most places in Mexico
Stayed 4 nights in Jun 2021

8/10 Good

Luke

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Each room had its own bathroom and balcony. All resort amenities were close-by and accessible. As an 'All Inclusive", the food was generally good and plentiful. The liquor however was substandard and everyday economy name brands (i.e - Barcardi, Smirnoff, Jim Beam) were at extra cost ($7.) per drink. It was very disappointing paying 4 Star resort prices and getting 3rd rate liquor and wine that gave a hangover consuming small quantities, Of course the beer was fine. Overall it was good, but why an "All Inclusive" is still a risky bet, even with an Omni Resort.
Stayed 4 nights in Apr 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything nice and clean The view to the beach and been so close to the beach that’s very nice.
Stayed 4 nights in Jul 2019
Response from Omni Cancun on 28 July 2019
Thanks, for your stay with us!!!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my beachfront view..wish y’all had a self-serve laundry room.
Stayed 3 nights in Jul 2019
Response from Omni Cancun on 28 July 2019
Thanks for your comments, which are important to improve our service.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location excellent view of the water. Plenty of space inside the Villa.
Stayed 5 nights in Apr 2019

8/10 Good

BrianS., Santa Barbara, CA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There are high end places and low end places in Cancun - this is in the middle. Make sure to call ahead a few days before your arrival to book dinner reservations in the restaurants for all the nights you will be there. Upon your arrival, you are likely to be disappointed there are no reservations available, and you will be destined for the buffet - not nearly as nice an experience as the restaurants. The Villas are large and comfortable and ideally located close to the beach - great for families or groups.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, excellent. Perfect for families. The food was the best! Only thing I didn't like was i felt pressured to give the 90 min of my time. They said I had a discount for a tour and it was more than 50% which sounded awesome, but they wanted to sell me something. They kept saying oh we usually don't allow this or that but since its ur first time we will make an exception. This was on our second day, I finally told them I was there to enjoy my trip and not to be pressured into doing anything! They apologized and the rest of our stay was spectacular. The customer service was the best I have ever experienced. The photos do look nicer than in person, as far as the villas. They are a bit outdated, seem old.
Stayed 4 nights in Dec 2018

4/10 Poor

Disappointed

Disliked: Staff & service
This is our second year there and we were so disappointed this year. We stayed 4 nights but all the restaurants were all booked the first two nights. The last night we booked the very nice restaurant because last year they wouldn’t let us in because my husband had shorts. This year he brought pants and they wouldn’t let us in because he didn’t have a collared shirt. The staff seemed annoyed when we would ask for drinks. Many times we had to go find our own drinks even at meals. The hotel travel staff sent us on some all day excursion that was supposed to be kid friendly only to find out it was a drink fest for 18-25 year olds and kids had to be 12 or over to even participate in the snorkeling. It was 2 hours longer than we were told. Wasted our last day. Will not be returning for a third year.
Stayed 4 nights in Jul 2018

6/10 Okay

Shanda, Nevsda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Loved the people. But.. There were leaks in our room. Then more and more came. One leak right on my head while i slept. They did not offer us anything to help but to put towels on the floor. We also had ants and about 6 roof leaks in an upgraded villa.
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring Break 2018
Omni chain in Cancun is the way to go. Most of the same comforts you would expect in an American Omni!
Stayed 7 nights in Mar 2018

8/10 Good

Coach Pete, Toledo, OH

Liked: Cleanliness, staff & service, room comfort
Omni Cancun
Stayed in one of the 3 BR villas. Vacationing with son/wife and grand kids. Our third stay at this property in 20 years.
Stayed 7 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Get Away
We had a wonderful time - my husband, myself and our two 20+ sons. It was very relaxing and the staff took great care of us. We decided to splurge and stayed in a Villa so we all had our own rooms. This worked out great for our family.

8/10 Good

Heath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Omni Villas
Great Service, very clean!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachfront Family Hotel
Great family hotel. Not a place to stay if you don't want a lot of kids around. The 3 bedroom villa facing the beach was perfect for our 6 person family. If you want to eat in one of the nicer restaurants, get your reservations in early. They fill up way too fast. And we only got one reservation out of 5 days! Food is always available but the nicer restaurants fill up fast or they aren't even open every night. Staff was nice and always helpful. Beware of the VIP/timeshare sales pitch if you are approached at check in. Overall, a very nice hotel.

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ruime kamers. Lekker buffet voor ontbijt en diner. Mooie zwembaden.
Stayed 7 nights in Aug 2022
Response from Omni Cancun Hotel & Villas on 20 Oct 2022
We really appreciate your comments, we are very glad to know that you had a great time and enjoyed your stay!.

10/10 Excellent

SANTA LUDIVINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto y voy a regresar
Stayed 4 nights in Apr 2022
Response from CS on 12 May 2022
Estimada Santa Ludivina Gracias por hospedarse con nosotros y por compartir su reciente experiencia a través de Expedia. Agradecemos mucho sus comentarios, ya que nos ayudan a seguir trabajando arduamente para lograr su completa satisfacción. Esperamos que regrese nuevamente para seguir creando vacaciones de ensueño. Reciba un cordial saludo.