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"I rarely leave reviews, but this place was beyond unacceptable. After arriving late from a flight, the last thing I expected was to walk into what can only be described as a filthy, poorly managed property. The front desk staff was immediately rude and completely unhelpful—no sense of urgency, no professionalism, and definitely no customer service. The room itself was disgusting. The bed had only a single sheet, no proper mattress protection, and the “comforter” looked like an old, worn-out throw blanket. That alone was bad enough—but what pushed it over the edge was what we found next. Out of concern, we checked the mattress with a light… and saw bugs. At that point, we were done. We were in the room for maybe 30 minutes before deciding there was no way we could stay there. When we returned to the front desk, there was zero accountability. No apology. No concern. Instead, they tried to pressure me into signing a waiver agreeing to pay fees, which was honestly unbelievable given the condition of the room. This place is not just low quality—it’s unsanitary. If you’re expecting even basic cleanliness or service, do not book here. Save yourself the time, money, and stress."

"Could be better. "

"Resort was beautiful and amenities and restaurants on site were great. Beachfront and walkable to shops and other restaurants. "

"The service at the beach was atrocious. "

"We stayed here for two nights before our cruise. I was a bit worried after reading some of the recent reviews but our stay was nice. I don’t think the room was worth what we paid, but thousands of cruise ship customers and the world baseball championship the hotels are going to be overpriced. Staff was very friendly."

"Our preferred Marriott Bonvoy status with early checkin turned out to be a nightmare. Tired and hungry from travel all we wanted was to check in and they were behind by hours. We were not able to check in until 4:30. Not very happy to start our trip."

"Everything you need is right here at the location!!! I enjoyed myself, the only thing I can say is that my room got pretty cold because I’m anemic and they cannot/will not be able to change the thermostat. "

"I can't take a shower because no water on monday morning. And I have to wash my teeth with a botler of water I do had. Bedrooms terrible."

"Everything was good, the staff, the pool; however, there is no ventilation in the bathrooms. "