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Reviews of Heliopolis Rock Residence

3 out of 5
Heliopolis Rock Residence
Ankara Street, Sheraton Heliopolis, Cairo

Reviews

6.4
Rating 10 - Excellent. 4 out of 17 reviews" "
Rating 8 - Good. 3 out of 17 reviews" "
Rating 6 - Okay. 5 out of 17 reviews" "
Rating 4 - Poor. 3 out of 17 reviews" "
Rating 2 - Terrible. 2 out of 17 reviews" "

7.0/10

Cleanliness

6.2/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Robert

Liked: Room comfort
Not a well known property, hard to find
This is a Residence complex and not a well known hotel. Hired car driver had a difficult time finding. We requested and received non-smoking residences. Room 615 was quite a bit nicer and cleaner than 302. They were cheap and worth what we paid. For those without a sense of adventure or used to different levels of international cleanliness, I wouldn’t recommend. For those looking for a bargain close to airport, this will do the job!
Stayed 1 night in Dec 2018

10/10 Excellent

Bassam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It would be nice if the price was a bit cheaper
I enjoyed the stay. Service desk was helpful. Checked inn and out was fast and smooth. Minuets from the airport. The suite was clean and spacious with Ac .
Stayed 1 night in Sep 2018

8/10 Good

Ross

Liked: Cleanliness, property conditions & facilities, room comfort
Good budget hotel near the airport
Stayed 1 night in Mar 2018
Response from H on 3 Apr 2018
We are pleased and honored Rock Residence Heliopolis hotel management and employees, that we have serving you, and we are pleased for your review to raise the level of service for the best.

2/10 Terrible

amanda , saudi arabia

Disliked: Staff & service, property conditions & facilities, room comfort
STAY AWAY
We scheduled a hotel shuttle from the airport and was sent a car with no seatbelts. We arrived at almost midnight to discover the Internet was broken. They then sent us to a room with a pile of dirty sheets in the floor and No MATRESS! We went to ask for a new room and the guy didn’t believe us and took us back to the original Room. After he saw there was no bed, he took us to a new room where there was no toilet paper, towels, or any amenities whatsoever! After asking for these items and waiting 15 minutes, I went downstairs where the two men were just chatting and not doing anything. Stay far away from this place!
Stayed 1 night in Nov 2017
Response from HRR on 11 Nov 2017
THANK YOU FOR YOUR REPLY . WE ARE SORRY FOR YOUR BAD EXPERIENCE .WE HOPE YOU THE BEST IN YOUR NEXT TRIP

2/10 Terrible

Amanda, Saudi Arabia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
STAY AWAY
We scheduled a hotel shuttle from the airport and was sent a car with no seatbelts. We arrived at almost midnight to discover the Internet was broken. They then sent us to a room with a pile of dirty sheets in the floor and No MATRESS! We went to ask for a new room and the guy didn’t believe us and took us back to the original Room. After he saw there was no bed, he took us to a new room where there was no toilet paper, towels, or any toiletries whatsoever! After asking for these items and waiting 15 minutes, I went downstairs where the two men were just chatting and not doing anything. I sat in the lobby until they went to get these items before finally returning to our room. Stay far away from this place!
Stayed 1 night in Nov 2017
Response from HRR on 11 Nov 2017
THANK YOU FOR YOUR REPLY . WE ARE SORRY FOR YOUR BAD EXPERIENCE .WE HOPE YOU THE BEST IN YOUR NEXT TRIP

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Large and nice rooms. Difficult to find entrance to hotel and did not come up on google gps but followed the restaurant gps and was able to find it that way.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable and friendly place

6/10 Okay

awny, new jersey

is hard to found the address and no easy to inter.
close to the air port htere is some coffe shope aruond and restaurant. HIGH WAYS IS CLOSE..

4/10 Poor

Albir, Usa

Disliked: Staff & service
No one reply for maintenance, very poor wifi at room

4/10 Poor

DA, Minnesota USA

Disliked: Cleanliness, property conditions & facilities
Mission impossible!
The hotel is almost impossible for anyone including highly experienced and even neighboring Restuarants to find. Really was mission impossible. One night we waited for 2 1/2 hours for food to be delivered and eventually cancelled it but the driver was lost!! Housecleaning and towels are not provided daily. You have to beg and plead for these plus toilet paper. No toiletries provided at all! Oh except a bar of soap after we asked and asked and asked. This is not a 3 star hotel but at best 2 star. The rooms are not so dirty but the quality of cleaning could be better. The furniture is at least comfortable and not old and clean.

6/10 Okay

Dennis , Robbinsville, NJ

A Large Affordable Apartment Near the Airport
I got in rather late - but there was someone waiting for me at the reception. After a rather expensive taxi ride for what turned out to be less than 1.5 miles away, I ended up in a large apartment with a large bathroom and living room that also had a dining table. It was austere but quite habitable. Heliopolis Rock Residence is nice. I think I'd have been alright being there an extra day. However, they did not have a very effective wireless Internet regime. I'd have also appreciated access to a breakfast menu. Nonetheless, I'd definitely recommend these accommodations for the Weary in Egypt.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not commendable
The hotel is far from the airport and is hard to find. Different from what you can see from the map. Ongoing road construction and dark alley.

10/10 Excellent

higan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Staff super nice and helpful Neighborhood close to everything and the mall.
Response from Abdelrahman on 14 Nov 2015
We are pleased and honored Rock Residence Heliopolis hotel management and employees, that we have serving you, and we are pleased for your review to raise the level of service for the best.

8/10 Good

higan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Abdelrahman on 14 Nov 2015
We are pleased and honored Rock Residence Heliopolis hotel management and employees, that we have serving you, and we are pleased for your review to raise the level of service for the best.

8/10 Good

higan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Abdelrahman on 14 Nov 2015
We are pleased and honored Rock Residence Heliopolis hotel management and employees, that we have serving you, and we are pleased for your review to raise the level of service for the best.

6/10 Okay

Moby, AM

Disliked: Cleanliness, room comfort
The Rock
Location is in Sheraton Airport area good for people need to be in this area of Cairo. For those seeking a suitable place to sleep with $60 a night it suites the intention. Rooms are spacious. Furniture is clean. TV is useless. No soap no shampoo no towels. It is a functional apartment for long stay. Reception is 1 person. Noise from other apartments starts from 3 in the morning. No view although I 'be booked a room with view...
Bed Room
Response from abdelrahman on 14 Sept 2015
We are pleased and honored Rock Residence Heliopolis hotel management and employees, that we have serving you, and we are pleased for your review to raise the level of service for the best.

6/10 Okay

Ahmed, Pamplona

Liked: Property conditions & facilities
lugar para una noche o 2 como máximo
el lugar esta bien para una o 2 nachos, especialmente a los vuelos que llegan tarde y la gente que buscan sitio cercar del aeropuerto para dormir . había una problema a la hora de check out , querían cobrar mas de lo que había reservado mediante Internet. decían que fue una error que tenderían ser el importe mas lo que habia puesto pero al final, les dije que esto no fue mi problema ..en general no estaba mal para una noche
Response from Abdelrahman on 15 Sept 2015
We are pleased and honored Rock Residence Heliopolis hotel management and employees, that we have serving you, and we are pleased for your review to raise the level of service for the best.