- Disliked: Cleanliness, staff & service
We booked H on Mitchell because it was a great rate and the pictures looked lovely - great value for money. In saying this, when we arrived we were disappointed with our stay and the service we received. There was a musty smell throughout the floor we stayed on and another couple mentioned this when they checked-out and the only response they received was 'okay'. Our room was neat though dirty. The couch needed a proper clean (you could see the stains all over it and once I noticed, I refused to sit on it). The bed did not have a mattress protector and the sheets were as thin and scratchy as anything. You could also see stains on the sheets. There were only 2 pillows (no spares stored in any of the cupboards). The cutlery draw only had 1 fork and was missing knives. All interactions with reception staff were brief and appeared uninterested. We thoroughly loved Darwin but this was most disappointing.