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"Had a very pleasant stay. The hotel is very clean (a little bit dated in places) and I had a wonderful time. Customer service was more than excellent. Lots of care taken with me in the Spa by Beth and Kirsty, top notch waiting on service by Lydia in the restaurant, and a big shout out to Rhiannon in the café bar!"

"Very convenient location with westquay mall cross the road "

"I understand the hotel was very fine in its day, the problem seems to be that its day was a long time ago and nothing has really changed inside. Everything feels very old, and not in a charming way. It feels like the bare minimum amount of staff are in place at any one time to reduce outgoings, there was no information about how to access the pool and gym facilities, either from staff or in room info (gents changing rooms closed when I was there which added to my uncertainty). Nothing was terrible, but nothing was particularly good either"

"Clean modern room, with excellent lighting and storage systems"

"Clean. Lovely staff really good breakfast included"

"Only stayed one night but were made most welcome by the friendly staff. Would return again."

"A very comfortable room and good food in the restaurant for evening meal. "

"Good functional and convenient "

"Great location for exploring New Forest area. Family friendly. Staff were nowhere to be seen during dining hours and while we were walking around the hotel during our stay? Service was poor during our meals. The building is beautiful but could use a major uplift in the form of fresh paint - all doors were dirty and scuffed. And all the furniture was well past its used by date, couches and chairs all lol tired and we’re sinking. Some money could be spent on making the interior match the exterior as it’s so beautiful! "