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"Very effusive welcome at check-in and help to park. Junior suite room very spacious, bed large and comfortable, I liked my pillow, OH didn’t like his. Room and bathroom clean. Hardwood floors meant wilderbeest occupants of room above kept us awake at all hours; must be migration time. Breakfast plentiful with many good things (including Prosecco) but real juice is extra, very odd. Best to stick to Italian breakfast ingredients IMO. Lucca is very compact within the walls so nowhere is very far to walk but this is a well located hotel very close to the famous San Michele. It isn’t an “excellent” hotel in the luxury category but it is very competitively priced and good value."

"Clean room, nice staff, great breakfast and cafe for snacks. Loved my stay. There are some hotels a little closer to the city centre but I would stay here again, for sure."

"Clean room, great view, and great for a short break "

"Staff were very friendly and the rooms were clean and spacious! "

"...You will never want to leave...This hotel and staff are what you would dream to have and not expect from any visit you have at a hotel. From first arrival we were treated like family and made to feel like we were at a new home we had yet to discover. Fabio was simply incredible as was the rest of the staff. From making sure we had everything we needed to guiding us through our journey in their magical town. The hotel itself was impeccable and one of the most friendly and professionally run operations I have experienced...and i travel a lot. It was my first trip alone with my Daughter after the passing of my mother and we could not have been more blessed to be welcomed the way we were into this wonderful space. We truly escaped here. We loved it so much and will return one day. Unfortunately Expedia took a review from another place with a complete opposite experience and posted it here. I cannot tell you the horror i felt when i learned of this mistake. Even when I talked to them they were very understanding. I am grateful of their patience and their constant example of professionalism"

"Staff were great; Spa was a great plus "

"Nice hotel"

"Good customer service. Nice room, clean. I highly recommend it. "

"Excellent service and great customer service!!"