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"The staff gentlemen at the front was very nic and helpful! The building was nice people were nice but when you call about things the woman did not take things serious and delays in time for things but over all nice "

"Our stay at the Novotel was fantastic. The service was great the rooms were so clean and comfortable. We truly enjoyed our stay and it is our favourite place to stay in Toronto now. We come to Toronto every couple months for medical appointments so we have stayed at many hotels in the are a and we are so pleased with the Novotel this will be our main place to stay when we come to the city for appointments now. "

"Clean room with welcoming staff and professional airport shuttle service. This will be my go-to when layover in Toronto. Thank you. "

"Great location. Close to mall, restaurants and sites to see. Beautiful accommodation. Quick check in. Great lobby and lounge; other than service to order … felt ignored. I suppose if I sat at the bar and not a table, I’m sure it would have been different. "

"The room was absolutely fabulous and super spacious. We had the suite. It was actually really nice to walk around, then open the separate doors to our beds; that was a welcome surprise. Also, the staff are incredibly personable and just out of this world kind. I want to specifically shout out Brandon, who checked us in. His energy and courtesy just started our trip with the best vibes, and it kept on climbing from there. Overall, a wonderful stay, would recommend."

"It is a unique property a bit quirky but wonderful, the mattress was heavenly, slept like a log, good service from and to the airport, would definitely stay there again "

"Housekeeping staff was very friendly. The hot Was conveniently located and good value for money "

"Fast and friendly checkin"

"Always love staying at the Royal York!"