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"Misleading information from staff ruined what should have been a simple experience. We were told at reception that our voucher could be used for afternoon tea, then showed it again in the lounge before ordering and were seated without issue. Only at payment were we told it didn’t apply and charged full price, which feels completely unacceptable. To make matters worse, there were no towels in the room when we needed them, and the room was unbearably hot with no proper way to cool it. Overall, poor communication and basic standards not being met — wouldn’t stay again."

"The pictures on hotels did not reflect the room . Apparantly the pictures of the standard room on hotels were of a suite . Although the staff tried their wasn’t availability . The hotel is tired and dated ."

"Couldn't fault the gym, and the food was really good in the restaurant"

"guests smoking weed in the entrance food poor room unclean"

"The only down side was I would've thought the people cooking in the restaurant should've wore a net over his beard. But on a whole we really enjoyed our stay. We have stayed many times before."

"Excellent location overlooking the sea and close to the castle. Staff were lovely and room clean."

"Stayed in an apartment with my husband and 2 kids. The place was spotless and very spacious and comfortable. The view of the sea was perfect and we also had breakfast. The breakfast was of a very standard."

"We had an excellent experience I have stayed a number of times also of the highest standard Well done"

"We stayed last Saturday for a long overdue break away. The staff (all of them) go above and beyond for everything.. whether a couple of extra tea bags or general queries at reception. Our room was immaculate and looking out over the sea and so very peaceful. We left feeling rested and although we had never stayed over night in Scarborough, both my husband and I said we would book another break very soon simply based on bring a wonderful experience. "