Bonsaicho Hotels, Saitama

"The rooms are small, as described in the measurements online so it's quite tight for a family of 4 (w 2 small kids) but did the job for us. Check in was quick and easy for us, process is very smooth. Staff are prompt in responding to inquiries (front desk & room service). They come by quite quickly if after you make your phone call requesting for extra items. Washroom has a very high step which takes time to adjust to, a bit dark so hard to see how clean it is. The breakfast buffet selection is good, and the staff serving is good. It runs from 07:00 to 10:30. For some reason, we were ushered out really quick on one of the mornings (at 10:35am) even though there were other people who were still seated at their tables. We loved there is an underground path to walk to get to Shinjuku station, it was very convenient for us. "

"Great stay. Staff was excellent and having the convenience store on site was a bonus! "

"Loved the location of this hotel and the friendliness of the staff. "

"Great service."

"Room was perfect for our stay, despite being on the small side. Shower was great! We thoroughly enjoyed lounging in the complimentary pyjamas!"

"Great hotel, very helpful staff and awesome location. The only very minor issue I had was that the room was slightly dated, specially the bathroom. But the convenience, attentive staff, and proximity to Shinjuku station more than made up for it."

"Staff were very helpful. Room was very small but clean. Train station is about 2 minutes walk. Convenience stores, restaurants nearby. Would definitely stay here again on my next vacation."

"Great location, lovely hotel"

"nice hotel, the like for the elevator is extremely long and the heat is on in the room, no AC :/"