View from property

Reviews of Holiday Lifestyle Henty Bay Portland

2 out of 5
Holiday Lifestyle Henty Bay Portland
342 Dutton Way, Bolwarra, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 63 out of 158 reviews" "
Rating 8 - Good. 59 out of 158 reviews" "
Rating 6 - Okay. 19 out of 158 reviews" "
Rating 4 - Poor. 9 out of 158 reviews" "
Rating 2 - Terrible. 8 out of 158 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from kirk on 27 Apr 2024
Thanks for staying with us Richard it was great meeting you and thanks for the feedback we hope to see you again soon cheers kirk & paula

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from kirk on 18 Apr 2024
Thanks for your stay peter and Thanks for the review we look forward to seeing you again soon

2/10 Terrible

Karan

Disliked: Amenities
One of the most unhelpful experiences. There were possibilities to extend options by the reception staff to make our stay more comfortable but absolutely nothing was done. Wifi never worked and our room was nowhere near to be called a luxury accommodation. Nothing was done to make our stay better even when I myself suggested so many doable options, all that I met was ‘sorry it’s a long weekend, can’t do it’. Staff needs to be trained to say ‘no’ in a more empathising way and show some keenness to help guests make the most out of their stay. Travelling is not cheap these days and these little human interactions matter a lot.
Stayed 2 nights in Jan 2024
Response from The Henty Bay Team on 29 Jan 2024
Hi KaranWe are sorry you have left our park feeling dissappointed in your visit. As you booked with a third party provider, we did not have the opportunity to understand your requirement of a sea view. We have a limited amount of cabins with views and these had all been booked in advance for the long weekend. Due to all our cabins being occupied we had no options to move you closer to the water, that said though all of our cabins are only a short walk to the beach. Our Wifi can be very frustrating at busy times and we acknowledge it was intermittent during your visit. We hope you can visit Henty Bay again one day and book one of our ocean view cabins.

6/10 Okay

Sean

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning spat out ice cubes, no wifi access. Otherwise nice quiet little park.
Stayed 2 nights in Jan 2024
Response from Terese on 18 Jan 2024
Hi Sean, we are glad you enjoyed your stay in our park, please let us know which cabin you stayed in so we can get the A/C checked. Our WIFI is usually very reliable so we apologize you didn't have a good experience.

10/10 Excellent

Tracy

Liked: Cleanliness, room comfort
Quiet and comfortable
Quick little get away that allowed dogs in the cabin. Cabin was clean and comfy and had everything we required.
Stayed 1 night in Nov 2023

10/10 Excellent

Pauline

Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
great place for a short break- lovely walks for the dogs
Stayed 3 nights in Nov 2023

8/10 Good

Sonal

Liked: Cleanliness, property conditions & facilities
The property is easy to find and the location is beautiful. We had a pet friendly cabin and was comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities
Great view
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Stayed 2 nights in Sep 2023

10/10 Excellent

Candie

Liked: Cleanliness, property conditions & facilities
Was lovely and clean. Very quiet and enjoyable. Definitely going back.
Stayed 1 night in Sep 2023

8/10 Good

John, Brighton Victoria

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Very close to beach Showers were poor
Stayed 2 nights in Aug 2023

10/10 Excellent

Kylie

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Ingenia holiday park was a great place for me to stay in. It has a nice atmosphere and is a very friendly place to stay with family and friends. I will definitely be staying there again.
Stayed 2 nights in Jul 2023
Response from Sandra on 14 July 2023
Hi Julie, thank you for your lovely review,

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Easy 3xperience
Stayed 1 night in May 2023
Response from Henty Bay on 31 May 2023
Thank you, we are pleased you enjoyed your stay,

10/10 Excellent

Joseph De

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and efficient. Cabin was comfortable and clean.
Stayed 1 night in Apr 2023
Response from Henty Bay on 3 May 2023
Thank you, Joseph, we are pleased you enjoyed your stay.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was brilliant. Amazing location
Stayed 1 night in Apr 2023
Response from Henty Bay on 14 Apr 2023
Hi Jason,it was lovely to meet you and we are pleased you enjoyed your stay with us.

10/10 Excellent

Garrie

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The hosts were wonderful and polite. A problem with the hot water at 930 at night was attended too quickly. It was only an overnight stay but were made to feel very welcome
Stayed 1 night in Feb 2023
Response from Henty Bay on 16 Feb 2023
Hi Garrie,it was a pleasure; glad we could help fit life's puzzle pieces together.

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The cabin was clean and well maintained area around the property was maintained well I booked a cabin for extra night unannounced and they happily accommodated the request very easy to deal with
Stayed 4 nights in Jan 2023
Response from Henty Bay on 5 Feb 2023
Thank you, Daniel, we are pleased you enjoyed your stay.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and excellent property condition. Friendly and helpful reception staff. Highly recommended.
Response from Henty Bay on 17 Jan 2023
Thank you, Cheryl, we are pleased you enjoyed your stay.

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay just out of Portland
Response from Henty Bay on 12 Jan 2023
Thank you, Simon, we are please you enjoyed your stay,

2/10 Terrible

lisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were disappointed with the villa we had it was not very clean, cutlery all dirty. The toilet kept getting blocked and there was a terrible odour throughout the place. The toilet roll holder kept falling off the wall. Curtains were filthy. I had a bug crawl into my ear while sleeping and not happy about a visit to hospital. Very dissatisfied for the amount of money paid to stay here. Also the villa I thought I had booked from wotif did not look like the one we got. Disappointing.
Response from Henty Bay on 11 Jan 2023
Hello Lisa,thank you for your feedback, the photos on 3rd party websites are generic, most of those cabins are booked 12 months in advance, and you drop into which ever cabin is available, without the initial, phone or email contact, I cannot gauge what each guest requires. I personally checked the curtains and the front door one does require cleaning it is extremely difficult this close to beach in peak season to do so, but we should always aim to do better. I do sympathize with your unhappiness at your hospital visit, bugs can enter cabins on our clothing or any time you enter or leave a cabin.

8/10 Good

Michael

Travelled with family
The cabin we stayed in had a lot of spiders in it.
Stayed 2 nights in Nov 2022
Response from Henty Bay on 1 Dec 2022
Hello Michael, thank you for your feedback, we will look into the spider issue,

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2022

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the location and view
Stayed 2 nights in Jun 2022
Response from Henty Bay on 29 June 2022
Thank you, Peter,

8/10 Good

Anaquerra

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Great access for boats and great location
Stayed 1 night in May 2022
Response from Henty Bay on 22 May 2022
Thank you, Manuel, we are pleased you enjoyed your stay.

10/10 Excellent

sue

Liked: Cleanliness, room comfort
The accomodation was clean and very comfortable. The staff were very friendly and accomodating. Loved our stay here. We would definately stay here again
Stayed 4 nights in May 2022
Response from Henty Bay on 22 May 2022
Thank you Sue, we are pleased you enjoyed your stay.

10/10 Excellent

Linda

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved being able to walk out from the cabin and fish until our heart's content! It's also a stone's throw from a lot of great beaches.
Stayed 2 nights in May 2022
Response from Henty Bay on 17 May 2022
Hi Linda, So pleased you enjoyed your stay and the fishing.

4/10 Poor

Ken

Travelled with partner
Disliked: Property conditions & facilities
Great location clean grounds unit needs upgrade. Showerfittings old look terrible not clean. Mould on window sill. Vents look like never clean. Flat batteries in heater remote. Great place but the cabin let it down.
Stayed 2 nights in Apr 2022
Response from Henty Bay on 3 May 2022
Hi, thank you for your feedback, I have been for a look at your cabin, I do apologize we are a little behind on our maintience and deep cleaning due to being short staffed, but the basics need to be covered, batteries are always available at reception.

8/10 Good

Timothy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Apr 2022
Response from Henty Bay on 25 Apr 2022
Hi Timothy, so pleased you enjoyed the serenity.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Amazing position on the beach with nice interior
Stayed 3 nights in Dec 2021
Response from Henty Bay on 15 Feb 2022
thank you

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2020

10/10 Excellent

Nelle

Travelled with family and small children
Liked: Amenities, property conditions & facilities
A very clean and comfortable cabin, only a short walk to the ocean. Absolutely lovely with very friendly and helpful staff.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2020

10/10 Excellent

babu, Melbourne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location ,Away from town so no traffic noise. Sound of waves may be disturbing for some but I found it very relaxing
Stayed 2 nights in Nov 2020
Response from henty Bay Team on 13 Dec 2020
thank you , we are pleased you enjoyed your stay.

8/10 Good

Jo, Warracknabeal

Liked: Cleanliness, amenities
I loved the location right on the beach front the cabin waa nice but there was no internet the manager and staff were all very friendly and helpful i would love to go back sometime
Stayed 2 nights in Sep 2020
Response from Renae on 20 Oct 2020
Hello Jo and thank you for your feedback. Our Wi-Fi at the park should've been working as its only just been upgraded in September however I know that there were works on the cables in the area over that time you stayed. Apologies for this inconvenience and appreciate your stay with us and hope to welcome you back to the property soon. Thanks from the Henty Bay team

10/10 Excellent

kristy, ballarat

Travelled with group
Liked: Cleanliness, amenities
Location, ease of parking 6m boat, ocean view from balcony
Stayed 2 nights in Jul 2020

8/10 Good

Thomas

Travelled with family
Liked: Amenities
Excellent service! Very friendly. Cabin was spacious but needed a better clean and updated couch and matteress. Wonderful location, great for fishing and children!
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location by tjhe beach, cabin was clean and tidy
Stayed 1 night in Mar 2020

10/10 Excellent

Aaron, Queenscliff

Liked: Cleanliness, amenities
So close too the beach quiet will be staying there again soon
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how we open up door and beach is 10m away! Staff were friendly, park was clean. Room was great, enjoyed the stay and we will stay again
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Proximity to sea was great. Villa or cabin we stayed in was very spacious with good facilities but a little pricy
Stayed 7 nights in Jan 2020

6/10 Okay

Verified traveller

Great Location on the beach, Cabin is run down, needs some maintenance work done
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Good prices for what you get Jumping pillow out of order
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Position close to beach was ideal. Quiet location . Easy access to Portland
Stayed 4 nights in Dec 2019

8/10 Good

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet comfortable accomodation pet friendly xxxx
The accomodation was older style beach house. comfortable and very roomy. Good value and quiet location on good beach. Fantastic that it’s pet friendly Lovely to see New Years fireworks from park. Pool room was fun.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is right in the beach, it’s quiet & peaceful. Just a short drive to shops & restaurants
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right on the water. Clean cabin, well stocked. Great communication with staff.
Stayed 2 nights in Nov 2019
Response from Henty Bay on 20 Nov 2019
Thank you so much for your valuable feedback. We are glad you enjoyed your stay with us. Regards Management.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
The scenery/location of the cabin was great. The cabin was old for the money you paid for it and wasn’t as clean as we would have liked.
Stayed 1 night in Nov 2019
Response from Henty Bay on 6 Nov 2019
Thank you for your feedback. We appreciate that your experience may not have met expectations however we do endeavor to ensure that our guest experience is of high standard.