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"Perfectly nice hotel, but don’t get a room next to the lift shaft - it makes a hell of a noise every time the lift goes up and down. It tears through the bedroom like nails on a blackboard. Regularly through the night, and by morning it was almost every minute or two. I was in room 112 - if you’re offered that room, ask them to move you. "

"Lovely hotel quiet and central to everything Free breakfast was excellent would recommend. "

"Our first room has plasters on the fire alarm, requested a room move , this happened and the bed was so hard we didn’t get much sleep, in the morning we requested housekeeping put a mattress topper on the bed , as they didn’t know , put one on each bed instead of 2 on the bed we were sleeping in , used the iron in the room on the morning resulting in a burn mark on my shirt , used the pool facilities and the ladies showers were awful with mould on the ground and silicone , Not a nice stay , although York was a beautiful city, breakfast was lovely , staff understood our issues "

"Great location, parking 2 mins walk away. Staff are fantastic! Great choice of breakfast options. Highly recommend "

"Stayed for 1 night in small double (room was still a good size). Hotel is really well located. Have stayed here a few times and always provides value and a good experience."

"Straight from the off the staff were so friendly & helpful (all staff appeared to multi-task, one minute booking guests in, then serving drinks, putting luggage in luggage room. Our rooms were beautifully clean, the beds comfortable & pillows nice & soft, just as I like them. The hotel was busy but wonderfully peaceful. Our breakfast was amazing - a wonderful selection of cereals, fresh fruits, dried nuts & seeds plus two types of yoghurt. There were meats & cheeses & Danish pastries. For those preferring a cooked breakfast there were enough items to make up a full English. Lots of different fresh breads to toast. There was fresh flavoured water & cordials & a great variety of teas & coffee. On checkout the receptionist took our bags off us to store & also booked a taxi to the station for us. Couldn't have asked for a better stay & we'll definitely be back 👍"

"Great location amazing staff! "

"Close ti the river and the sites of York. Great staff, clean rooms and a building with character "

"Perfect for the city centre to get to all the bars and restaurants on foot we chose a river view and a high floor had a view of the minster the staff were great helping you with everything definitely going back "