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"Really pleasant staff , lovely hotel "

"Excellent hotel - great location and reasonable rates. Breakfast wonderful and friendly staff. "

"ideal location, room very nice for the price and quiet"

"Lovely stay. Staff were super helpful and friendly. Really convenient for The Royal Concert Hall for someone with limited mobility. Whole hotel is a little tired, but was clean and facilities were excellent. The bathroom in the room was well proportioned but the toilet was situated under a grab rail which made it virtually inaccessible for a larger person, sitting sideways was the only option. The restaurant was lovely, but was under staffed, there only appeared to be one (lovely, helpful) waiter trying to deal with the whole restaurant. Breakfast was plentiful and varied, though if you came down towards the end there was less choice. Have been to other hotels in this chain that were slightly more up to date, this one could perhaps do with a bit of a boost."

"Breakfast was excellent!! Everything was good:)"

"rooms were really well appointed and had everything I needed including a Tassimo coffee machine, desk and microwave - great for working away. Food stops at 8pm which is normally when I order so made an effort to go at 7:25 and the bar staff looked harassed and disorganized and said it would be a 90 minute wait for food so I gave up, as it was supposed to have finished an hour before that. However I did have a drink and whilst I was there I watched the deputy manager step in, support his staff, clear the backlog, deal with complaints and then come and speak to me and got me the food I would have ordered. I was very impressed "

"Staff were incredibly helpful and friendly during check in, ensuring you had everything you required. Hotel environment was stunning. Everything from furniture style to colours used. Rooms were exceptional. Bed was so comfortable! Amenities in the room were "

"Ok"

"A friendly welcoming hotel with clean amenities. Lots of menu choices"