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"This was the worse business trip experience I have had. The smell and cleanliness of the room was poor. The quality of the food was terrible and the price of the drinks was extremely high. An example, I was charge over £4 for a soft drink. The service from certain staff was poor, he offered some guest one option and when I asked for the same he claimed it was not available to order even though that guest told me what she was ordering."

"Functional stay before an early tunnel crossing. Friendly staff, easy parking (but you’ve got to pay £6/night), and juice and coffee out in the morning before we left. "

"Just back from 2 nights stay at the hotel; I really wished it was longer. Enjoyed it very much. Perfect "

"Great spot. Good breakfast. Helpful staff"

"Rooms had plenty of space and very clean"

"We had a pleasant stay at this hotel."

"Not that much. We are vegetarian. The Hash brown, not that cook well also we asked to make a omelette with onion but the chef doesn't know to prepare that and gave the half boil egg. Kids couldn't eat them. THE COFFEE Machine always in repair. Room clean is okay, it could have more clean, also there is no lift for other floors. We need to carry our luggages all the way to the stairs. Swimming pool is good but the steam bath room always not in good condition. Not steam enough. Toilets can clean more."

"A great find. Staff are very friendly and professional at the same time. Food is excellent both lunchtime and dinner. Our room was very good and the amenities are very good. Spa was excellent value and friendly so no complaints at all."

"A charming, cosy stay just outside Canterbury’s West Gate, with a great view of the historic entrance itself. The location is ideal, within easy walking distance of everything while still feeling slightly tucked away. The room was on the smaller side, but warm, comfortable, and thoughtfully arranged. Staff were friendly and welcoming throughout, which made the stay feel personal rather than transactional. The standout touch was the happy hour from 6–7pm, with a 2-for-1 cocktail offer paired with a complimentary cheese platter. That alone felt like exceptional value and added a lot to the overall experience. For the price, this hotel offers excellent value. Would happily stay again and recommend to others."