The staff are all very helpful and friendly, 24/7. It's in a pedestrian zone - cars (and taxis)can't get very near it - and also there is no way to get inside the hotel or around it without stairs, and to get to the back section rooms there are a few sections of stairs, about 15 in all, before getting to the elevator. For the hotel breakfast, inexplicably, one is required to.sit inside instead of the pleasant patio - where one can have anything, as long as it isn't the hotel breakfast. It was a heat wave and the fridge in my room was warm. But really they were so nice it was hard to get annoyed, the location is great (the pedestrian zone is off the main square and full of little cafes and stores but not noisy); and the price lower than I'd have thought.