Bear Lake Reserve Hotels, Tuckasegee

"We stayed at Highlander Mountain House for our 5-year wedding anniversary and overall the property itself is beautiful. The rooms were clean, the design and atmosphere are amazing, and the location is one of our favorites in Highlands. We also loved The Ruffed Grouse and the overall experience of the hotel. The only downside was the noise situation during our stay. The hotel was fully booked with a wedding party, and unfortunately the guests in the room next to us were extremely loud both Thursday and Friday night, continuing well past 1am. We even politely asked them ourselves to keep it down, but it continued. I completely understand people are celebrating and having a special weekend, but when rooms are this close together, there should be a little more consideration for other guests staying at the property, especially those also there for quiet getaways or anniversaries. I also think the hotel staff should take more precautions when hosting full wedding weekends to help separate non-wedding guests or better manage noise expectations late at night. It honestly put a damper on what was otherwise a really special anniversary trip for us, which is disappointing because everything else about the property was wonderful."

"Great stay."

"Overall, our stay was okay, but there were definitely some inconveniences that would make me think twice about staying again. The room itself was clean, which I always appreciate, and that was probably the best part of the experience. However, the check-in office was about a mile away from the actual property, and the amenities were also located back up the road across from the check-in office, making them inconvenient to access from the room. The map provided to help navigate the property wasn’t very helpful either, which added to the frustration. One of the biggest downsides was the required $200 deposit. We were only informed after payment was processed that it could take 30–45 days to be returned to my card, which is not very convenient. Between the deposit situation and the layout of everything being spread out, I personally don’t think I would choose to stay here again."

"Breakfast fresh. Staff available and kind"

"Clean room, friendly check in staff. I didn’t partake in the continental breakfast or any other amenities. Something I wish people were mindful of is closing the door softer. Lots of people left early this morning opening and closing doors multiple times, each time letting it slam shut. Regardless if you’re staying at this hotel or another try to be mindful of the door!!"

"Beds are hard to sleep pn"

"Really good;definitely recommend."

"Very helpful staff, and an excellent continental breakfast with plenty of options. Very good grind-and-brew coffee maker in the lobby, better than the basic coffee from the nearby Starbucks."

"Short 2 night stay, property was as described. Room was clean and bed comfy. Convenient to everything and was awesome to have restaurant onsite."