Bastide Saint-Louis Hotels, Carcassonne

"5 stars all around. "

"The hotel is beautiful and the area around the hotel is also very pretty. The famous michelin restaurant was terrible, my food pigeon was really bad. Some other things were good, not for the price. "

"Great hotel, easy to find and close to the highway and the wall. Breakfast was good. "

"We just stayed one night and it was in a great location. It was right across from the medieval fortress. My room was very nice and clean. I had some trouble with the heat and patio door, but the receptionist attended to the matter immediately and solved the issue. We enjoyed the lounge area to meet with family and enjoyed cocktails and a snack. There didn’t seem like too many guests were in the hotel as we had the lounge to ourselves which was nice and almost private. Breakfast was plentiful with a good selection for each of us all served at our table. The only disappointment was that my boiled egg was not cooked to my liking. I had asked for it to be well done and it was cooked soft. Other than that, everything was good. We didn’t use the facilities other than the lounge as we were only there for the night. It was a very pleasant experience to spend reuniting with family and would recommend this hotel if you want to see the medieval town. Great location! "

"It was bitterly cold… And I was delayed by wintry weather in Manchester Airport and arrived much later than expected… The hotel staff responded by email to my email telling them that I would be late… And had prepared my room with an oil filled radiator pumping away at 24 C when I arrived….wonderful service …for which many thanks to the courteous and considerate staff."

"Rooms are great large, very clean. Beds were very comfortable had a great nights sleep. Great views of the castle. Staff were very helpful."

"Fantastic stay. Highly recommend, the owners were super accommodating "

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"The staff were amazing. Moktar was friendly and charming. He made us feel like family. And manager Caesar was wonderful."