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"First of all, my husband & I fell in love with Carcassonne, this hotel, and the staff (Jean, Stephen and Tiffany) who were friendly and helpful. We were excited to be staying inside the castle walls. The room was clean, spacious, quiet, and facing the castle walls. The inside of the hotel had an Old World feeling, warm, and decorated for Christmas. In short, it was lovely! We took a taxi from the train station. The driver said it was forbidden for him to enter the city walls so he dropped us off at a parking lot where he instructed us to push a call button for the hotel driver to get us. Sure enough in a few minutes a driver picked us up (free ride). "

"Big room with great views of medieval city. Very attentive staff. Good swimming pool and fitness centre "

"Great place"

"Very friendly and helpful staff "

"Clean room , lovely friendly staff, walkable to the city"

"Great staff, excellent location, spotlessly clean. "

"The hotel is charming. The staff was gracious and helpful. Everything was clean and tidy. The breakfast was lovely - fresh and delicious buffet with plenty of options. Don’t miss the store off the reception area with lots of local treats to take home. "

"The young women at the Front Desk was incredibly knowledgeable and nice and it was impressive that she spoke multiple languages. Thank you for making the stay smooth and pleasant!"

"Good welcome from reception large comfortable beds "